So I have a question about my router... And I need the power of the forum to help

[Jakkels1991]

Ok so I have a stock issue D-Link (DLS-2750U, the telkom one). I am on an uncapped 4mbps account with Hellkom. About 2 weeks ago my speeds slowed right down. My line was syncing at less than a meg (normally about 3.5 -3.7). They say all seems good on thier side. Now every time I reboot my router the sync speeds changes, not by much +- 80bps. Does anyone know if this might be an issue on router it self (I sometimes forget to plug it out when there is load shedding so I am afraid that a power surge might have messed it up a bit.)

Stats:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping www.mybroadband.co.za

Pinging www.mybroadband.co.za [197.242.89.170] with 32 bytes of data:
Request timed out.
Reply from 197.242.89.170: bytes=32 time=36ms TTL=53
Reply from 197.242.89.170: bytes=32 time=36ms TTL=53
Reply from 197.242.89.170: bytes=32 time=242ms TTL=53

Ping statistics for 197.242.89.170:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 242ms, Average = 104ms

C:\WINDOWS\system32>


Traceroute:


C:\WINDOWS\system32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 10.0.0.2
2 13 ms 13 ms 12 ms rkmp-ip-bb-2.north.dsl.telkomsa.net [105.224.204
.1]
3 174 ms 202 ms 187 ms ipc-1-up.north.dsl.telkomsa.net [105.224.0.6]
4 17 ms 16 ms 16 ms ipc-aggr-1.north.telkomsa.net [105.224.0.13]
5 267 ms * 38 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.
138]
6 221 ms 234 ms 266 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.
138]
7 266 ms 231 ms 35 ms africainx.ct1.napafrica.net [196.10.140.7]
8 35 ms 36 ms 36 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.13.66]
9 37 ms 35 ms 48 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
10 205 ms 233 ms 233 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 * * * Request timed out.
12 264 ms 118 ms 37 ms www.mybroadband.co.za [197.242.89.170]

Trace complete.

C:\WINDOWS\system32>

 

[Johnatan56]

Line stats?
What ISP are you on? Have you tried an alternate account?
Have you tried another router or at least unplugging all phones/filters and plugging the router directly into the socket?

 

[SauRoNZA]

Plug out all your analog phones and POTS filters and plug the modem into the line directly.

See if your sync stats are more consistent now.

Odds are the POTS filter has died or is dying.

 

[Jakkels1991]

Line stats?
What ISP are you on? Have you tried an alternate account?
Have you tried another router or at least unplugging all phones/filters and plugging the router directly into the socket?

Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 51 60
Attenuation (dB): 560 90
Output Power (dBm): 160 125
Attainable Rate (Kbps): 1796 512
Rate (Kbps): 1267 511
D (interleaver depth): 1 1
Delay (msec): 0.24 0.24

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 0 0

Telkom is my isp, I only have the one router so unfortunately i cannot try with a different one.

 

[Jakkels1991]

Plug out all your analog phones and POTS filters and plug the modem into the line directly.

See if your sync stats are more consistent now.

Odds are the POTS filter has died or is dying.

Thanks for the reply. I have tried this. Line sync rate when from 980 - 1200 not sure what that means

 

[Johnatan56]

Thanks for the reply. I have tried this. Line sync rate when from 980 - 1200 not sure what that means

With that SNR you have a really bad line. Could be the pots/line as well. Ask your neighbor if you could borrow his/her modem for a moment and plug it in and check.

 

[Jakkels1991]

With that SNR you have a really bad line. Could be the pots/line as well. Ask your neighbor if you could borrow his/her modem for a moment and plug it in and check.

I have noticed there is a tree growing infront of the pole. And my line has to go through the tree now