Some advice for AKC Snr / Cellc

[torgo]

Mr AKC!

Please don't disappoint the thousands of faithful users who ported to your network and believed in what you did for mobile pricing was right and bold.

The thousands that have raved to family and friends about cellc and the reason to port........

We understand networks have issues, failures and challenges.......

And we know what happened to all those users who were on Neotel when they experienced enormous customer growth and failed to communicate - they left and never returned


SO PLEASE PLEASE COMMUNICATE TO YOUR USERS...............

 

[Dion Disco]

+1

 

[Boris Becker]

+1000

Looking like a fool for recommending Cell C to a few people.

 

[3WA]

+1

I could save R100 a month by porting from Vodacom to CellC, but watching my poor wife suffer with CellC customer service for her contract makes me never want to move.

 

[member2204]

Logic 101 = cheaper prices -> more subscribers -> congested network.

 

[koeks525]

Yeah it would be cool if they at least kept us updated on their network issue like telling us which area's are being addressed, how long its going to take, etc.

 

[Grubscrew]

What network issue?

 

[siyya]

I have recommended cellc to others. If cellc does not deliver, everything is joke.

 

[Cell_C]

Hi,

Cell C has conducted a high-level investigation of the network, following complaints by customers who were unable to connect to the Internet despite strong signal.Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem.*Cell C will communicate details as soon as we have more information. We apologise for the inconvenience.

Regards
CellC|TM

 

[RichardG]

They only reacted once an article was published on MyBroadBand.

Why doesn't CELL C have proper notification system in place? Surely their network department should've noticed a drop in traffic on their network and reacted faster for remedy to the solution. Lack of incompetence as I see above "our IT platform"

Network Trouble shooting
If a user supplied their number why didn't they see if the specific base station in question is moving any data traffic/throughput etc could have saved a lot of time and frustration lodging tickets and an official statement should have been released sooner.

Hopefully this issue gets resolved over the weekend.

 

[torgo]

Well better late than never. We can now understand and regular updates will be useful.
You should give all giga users an extra month to use their data up since for 3 weeks unable to use any show some customer care

 

[RichardG]

Instead of them using that R175 million to get the supercharge message across to potential future customers. Please put R1-2 million aside to make your website buy bundles, buy data, etc.

Also check AKA VIDEO I am sure he did say something about management in that video, he now should start with the network department to see if they competent to do their job .

 

[The Profiler]

....Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem...

Any feedback?

 

[shanezn]

I regret ever porting my wife's number to CellC. Good value has certainly not equated to good service. I won't be recommending CellC to friends or colleagues from this point on. I will not be porting my Voda or MTN numbers after this mess. I'd rather pay more for a service that works.