Some Raru customers are struggling to get refunds on delayed and cancelled orders

Swa

Swa

Honorary Master
Joined
May 4, 2012
Messages
31,217
epah said:
Question for all you victims, why has anyone not done a credit card charge back yet? you guys do realize it is a thing right?
Click to expand...
Do a chargeback and wait for them to realise it before doing an eventual refund. Then when they pick up their mistake tell them it takes 30 days to do a refund. WIN
 
C

ckboshoff

Member
Joined
Oct 7, 2019
Messages
24
epah said:
Question for all you victims, why has anyone not done a credit card charge back yet? you guys do realize it is a thing right?
Click to expand...
Bcos this company promises u the item will be received within a week or so on the latest and then the cool off period per say has lapsed. They know what they are doing to ensure they do not have to refund the customer and then the customer is forced to take something else and pay in the difference.
 
epah

epah

Honorary Master
Joined
Apr 22, 2014
Messages
11,424
Swa said:
Do a chargeback and wait for them to realise it before doing an eventual refund. Then when they pick up their mistake tell them it takes 30 days to do a refund. WIN
Click to expand...
My man. Someone who understands the meaning of tit for tat.
 
Z

zeridine

Expert Member
Joined
Mar 11, 2007
Messages
1,009
Didnt the Smiths do a similar rug pull with theshoppingmatrix back in 2002?
 
epah

epah

Honorary Master
Joined
Apr 22, 2014
Messages
11,424
ckboshoff said:
Bcos this company promises u the item will be received within a week or so on the latest and then the cool off period per say has lapsed. They know what they are doing to ensure they do not have to refund the customer and then the customer is forced to take something else and pay in the difference.
Click to expand...
Still doesnt sound like a good enough excuse to me, if a company is playing around then you do a chargeback and stop going back n forth with them, I paid a company with my cc and two months later i was still waiting, I did a charge back on my cc and 3 days later my funds were back in my CC. Wake up people. Credit cards are there for a reason, it is not your money so the bank will make sure you get it back since it is their money.
 
Lupus

Lupus

Honorary Master
Joined
Apr 25, 2006
Messages
50,973
epah said:
Still doesnt sound like a good enough excuse to me, if a company is playing around then you do a chargeback and stop going back n forth with them, I paid a company with my cc and two months later i was still waiting, I did a charge back on my cc and 3 days later my funds were back in my CC. Wake up people. Credit cards are there for a reason, it is not your money so the bank will make sure you get it back since it is their money.
Click to expand...
You can't do a charge back after a month, most of the time the product is supposed to arrive after a month.
 
C

Corelli

Expert Member
Joined
Jun 20, 2008
Messages
3,661
To be honest I have only good memories of the team at RaRU. However globally there are major supplier issues. Try ordering some stuff from Logitech and HP and the wait time 1 month or more. Some people will know they get their stuff but some dont want to wait. I order a lot from Amazon 1-3 months wait, but I got it every time.

I got to know them when they were with Shoppingmatrix which they built before Takealot. Then onto Takealot and then Raru. A lot od their market has changed and they switched to a more niche market which is tricky. Shipment delays, supplier issues, transnet strikes, covid. It created a total nightmare. And sadly niche markets will suffer.

Yet knowing that they are great guys, friendly, hardworking etc I will still support them. But then again they supply stuff that takealot sometimes cant.

Have a look at the chaos caused due to covid, transnet and worldwide supplier issues. Total chaos.

And dealing with customs or sars is easier than getting an vault copy birth certificate from Home affairs. Yip 2 years and waiting. Been at them 8x.
 
C

ckboshoff

Member
Joined
Oct 7, 2019
Messages
24
epah said:
Still doesnt sound like a good enough excuse to me, if a company is playing around then you do a chargeback and stop going back n forth with them, I paid a company with my cc and two months later i was still waiting, I did a charge back on my cc and 3 days later my funds were back in my CC. Wake up people. Credit cards are there for a reason, it is not your money so the bank will make sure you get it back since it is their money.
Click to expand...
What is the time frame this credit card charge back lapses. Must it be initiated within a certain time frame?
 
epah

epah

Honorary Master
Joined
Apr 22, 2014
Messages
11,424
ckboshoff said:
What is the time frame this credit card charge back lapses. Must it be initiated within a certain time frame?
Click to expand...
Okay so i just checked my credit card statement, I made a payment on the 1st of august, got no delivery and then did a charge back, I did have to send details proving that there was no delivery made. Money sent/refunded back to my account on 3rd September by FNB. Case was closed.
 
C

ckboshoff

Member
Joined
Oct 7, 2019
Messages
24
Corelli said:
To be honest I have only good memories of the team at RaRU. However globally there are major supplier issues. Try ordering some stuff from Logitech and HP and the wait time 1 month or more. Some people will know they get their stuff but some dont want to wait. I order a lot from Amazon 1-3 months wait, but I got it every time.

I got to know them when they were with Shoppingmatrix which they built before Takealot. Then onto Takealot and then Raru. A lot od their market has changed and they switched to a more niche market which is tricky. Shipment delays, supplier issues, transnet strikes, covid. It created a total nightmare. And sadly niche markets will suffer.

Yet knowing that they are great guys, friendly, hardworking etc I will still support them. But then again they supply stuff that takealot sometimes cant.

Have a look at the chaos caused due to covid, transnet and worldwide supplier issues. Total chaos.

And dealing with customs or sars is easier than getting an vault copy birth certificate from Home affairs. Yip 2 years and waiting. Been at them 8x.
Click to expand...
They are not upfront. They push it.to 7 days. Then anothern7 days then 14 days then 3.days. and always the same generic evasive answers
 
C

ckboshoff

Member
Joined
Oct 7, 2019
Messages
24
Lupus said:
You can't do a charge back after a month, most of the time the product is supposed to arrive after a month.
Click to expand...
Upon further inv according to FNB you can lodge a dispute within 3 months from date of purchase I have opened a ticket with them and send them all the proof now. Takes upto 10 days for feedback from FNB. I am also contemplating of opening a fraud dockets against Raru
 
Lupus

Lupus

Honorary Master
Joined
Apr 25, 2006
Messages
50,973
ckboshoff said:
Upon further inv according to FNB you can lodge a dispute within 3 months from date of purchase I have opened a ticket with them and send them all the proof now. Takes upto 10 days for feedback from FNB. I am also contemplating of opening a fraud dockets against Raru
Click to expand...
Why aren't they refunding you? I got mine after 10 days
 
epah

epah

Honorary Master
Joined
Apr 22, 2014
Messages
11,424
ckboshoff said:
Upon further inv according to FNB you can lodge a dispute within 3 months from date of purchase I have opened a ticket with them and send them all the proof now. Takes upto 10 days for feedback from FNB. I am also contemplating of opening a fraud dockets against Raru
Click to expand...
Smart man. Now if everyone would do this.
 
You must log in or register to reply here.
Top