Sign up with GoogleYes I am also sure the news team's been sitting on this Raru story for awhile now and prob published their findings strategically based on the vast amount of complaints from customers...hoekom sal ons nou slapende honde wakker maak...totdat hulle begin blaf...
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Some Raru customers are struggling to get refunds on delayed and cancelled orders
- Thread starter Jan
- Start date
They could have saved a lot of 'customers' from being scammed.
Or if they published prematurely a lawsuit from Raru as this company is mos clued up with the Electronic Transaction and Communications Act and maybe hav some lawyer or attorney on the backburner waiting to pounce...nowadays a lawsuits is mos the thing...
Is your keyboard faulty?
prod
Executive Member
- Joined
- Nov 11, 2009
- Messages
- 6,132
Maybe he's still waiting for his new KB from Raru?
Exactly the same situation. ‘Your refund request is with our refunds department’ (they only have a handful of staff).
They claim 30 working days is required for the refund. I also opened a case with the Goods and Services Ombudsman and RARU refused to respond to them. My case has been referred to the consumer complaint commission. I get the feeling there is some shady stuff going on. The most horrifying thing is that MBB could’ve stepped in earlier-they were aware of the problem.
MagNorthDigital
Expert Member
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- Aug 5, 2015
- Messages
- 1,369
Someone is being extra naughty before Christmas... once you go ponzi you can't go back.
Long story short. Avoid Raru, or swing by their offices for your refund. What are they going to do? Call the cops
Long story short. Avoid Raru, or swing by their offices for your refund. What are they going to do? Call the cops
Virex
Senior Member
- Joined
- May 10, 2018
- Messages
- 882
Contact your bank and ask for a reverse. Visa and Mastercard give you 120 days.
I paid using payfast instant eft. I approached my bank and they can’t help.
Dolby
Honorary Master
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- Jan 31, 2005
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- 32,628
I'm very late to this thread, but this is why people only stick to the bigger guys lie TAL. The more of these stories that come out, the more it'll push customers to Takealot (and later) Amazon.
But also commenting the below from the article ... it's really too late to switch. The damage is done and switching to hold more stock should have happened a year back already
Raru could switch back to a model where it holds more stock in its warehouse to mitigate some of its lead-time woes, but this may require a short-term cash injection for the company to increase its stock-on-hand.
But also commenting the below from the article ... it's really too late to switch. The damage is done and switching to hold more stock should have happened a year back already
Raru could switch back to a model where it holds more stock in its warehouse to mitigate some of its lead-time woes, but this may require a short-term cash injection for the company to increase its stock-on-hand.
And I'm the first one to notice?? LOL, and they tried to offer me "store credit" on Friday to refund my order...
D
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epah
Honorary Master
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Store credit for a store that doesnt exist? they think they are smart neh...
Nerfherder
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- Apr 21, 2008
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Done.