South Africans are begging for help to cancel their Telkom accounts

Swa

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May 4, 2012
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21,181
geesus, the same thing 3rd time with different headline
It's like Telkom's cancellation system.

But on point
Certain users who contacted MyBroadband said they had Telkom payment defaults listed on their credit records due to “nonpayment” of their account while they were attempting to cancel it.
About that, how can a prepaid service be listed as credit? Just because Telkom is a registered credit provider doesn't mean they can give credit that wasn't applied for.
 

cavedog

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Oct 19, 2007
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13,957
Still begging to have the default removed from my name.....
 

cavedog

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Oct 19, 2007
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It's like Telkom's cancellation system.

But on point

About that, how can a prepaid service be listed as credit? Just because Telkom is a registered credit provider doesn't mean they can give credit that wasn't applied for.
My point exactly. I was told they are a registered credit provider and I need to dispute it with the credit ombud....

I submitted my cancellation in September 2017. Default listed on my name since January/February 2018 and still listed on 2. XDS and Experian. Dispute is on going with the Credit Ombud which is taking ages.....

I had a analogue line with a 10Mbps adsl circuit all on month to month so not sure how they can list me when there was no credit.....
 

biometrics

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Aug 7, 2003
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70,745
About that, how can a prepaid service be listed as credit? Just because Telkom is a registered credit provider doesn't mean they can give credit that wasn't applied for.
Postpaid voice and DSL for me.
 

supersunbird

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Joined
Oct 1, 2005
Messages
48,321
About that, how can a prepaid service be listed as credit? Just because Telkom is a registered credit provider doesn't mean they can give credit that wasn't applied for.
My point exactly. I was told they are a registered credit provider and I need to dispute it with the credit ombud....

I submitted my cancellation in September 2017. Default listed on my name since January/February 2018 and still listed on 2. XDS and Experian. Dispute is on going with the Credit Ombud which is taking ages.....

I had a analogue line with a 10Mbps adsl circuit all on month to month so not sure how they can list me when there was no credit.....
They (credit bureaus) also list life and short term insurance provider payments records.

As to Telkom listings, well, it's for account payments (not all is prepaid Swa) due to non payment of account.
 

konfab

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Jun 23, 2008
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20,742
geesus, the same thing 3rd time with different headline
That would describe every headline in South Africa for the past 24 years.

They only deserve a break once it takes as long to cancel an account as it will take for them to call you if you haven't paid.
 

Juice

Expert Member
Joined
Sep 10, 2003
Messages
1,641
Here's what we did. We sent them a cancellation notice per fax. According to their own communicated process. We kept proof of transmission and receipt. We then stopped paying them after the communicated termination date. Then Telkom handed us over to their lawyers. Then we sent the lawyers the proof of termination documentation. Then the line got cancelled.
 

Swa

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Joined
May 4, 2012
Messages
21,181
Postpaid voice and DSL for me.
They (credit bureaus) also list life and short term insurance provider payments records.

As to Telkom listings, well, it's for account payments (not all is prepaid Swa) due to non payment of account.
That's the thing most services are paid for in advance so it's prepaid even though it's not the prepaid people are used to. Do you actually use the voice part? That can't be billed in advance and would be on credit.

Telkom asks for bank statements when applying and then seems to use this credit provision to keep billing all services they can't cancel as outstanding credit. I'm not sure how legal this is ito the NCA and CPA.
 

JustAsk

Expert Member
Joined
Sep 11, 2007
Messages
2,645
This is a very real problem many of us are experiencing.
I don't see the problem really. You cancel in writing, not email, then you just don't pay. They disconnect you after the second month, then you pay what you owe, minus the re-connection fee. Life's too short to worry about a silly little late payment on a credit bureau
 
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