South Africans complain most about online shopping

[Daniel Puchert]

South African online shopping complaints

South Africa's Consumer Goods and Services Ombudsman (CGSO) has released its annual report for the year ended 31 March 2024, revealing that it received more complaints about online shopping than any other sector.

Its data shows that online transaction complaints accounted for 26% of all complaints the CGSO received between 1 March 2023 and 29 February 2024. The CGSO received 1,714 e-commerce-related complaints.

 

[ThinkCentre]

I placed an order at Takealot and paid for it on the 6 of August and my order is not even shipped today! A whole week later! Why? No response! Nothing

 

[bhaziwa]

Are weddings getting lesser?

 

[werny]

What pissed me off recently is Takealot's non-returnable policy on food items, especially when they deliver an item that has long expired, happened to me twice recently and each time it's a mission via support to get them to do a special return of the item, why not just make the item eligible for return but only if certain criteria is met, like if an item has expired?

The most recent item expired two months ago, and it was coffee beans which you certainly should not use after expiry, heck you should not even use it two months before expiry... But lesson learnt, get beans from a local roastery only.

 

[PaulGherkin]

As an e-tailer it is much easier to take the SA consumer for a p03s., that's why