Who cares about the CPA. Refer to ECTA section 45.1. when lodging a complaint as sending of unsolicited messages is a criminal offence. In my recent CellC case:
- I lodged a complaint with them directly - they ignored it
- I lodged a complaint with WASPA (BTW: CellC is not a WASPA member)
- I then lodged a complaint with IAB (they have been great and pushed CellC that I now have in writing from CellC that they will never ever contact me with marketing messages).
All the above 3 steps are necessary as when now CellC sends only one direct marketing SMS to me, they have violated section 45.4 of ECTA and I can just go and open a criminal case against them.
FWIW - I did the same with ABSA (I am not a customer of theirs), Planet Fitness etc.
For WASPA:
- Look up the sender via
http://www.smscodes.co.za/index.asp
- Lodge a complaint here:
https://waspa.org.za/report-spam/