Sentech has now failed to meet the promised deadline to fix their network. They are making fools of us for ever believing that they were really going to do anything. We have repeatedly been let down, anyone who still believes that the situation is recoverable is an idiot.
The only way their service will now improve is if enough people cancel and they have spare capacity, although even that probably won't make any difference with the hard cap on international bandwidth. Remember when the problems started in May and they said they'd fix it by the end of the week? Let's not be stupid by allowing ourslves into being conned for the umpteenth time. Sentech's behaviour borders on fraud.
Since their internal network and local bandwidth is now at full speed, the only possible explanation for the hard cap on international bandwidth must be that they do not have sufficient upstream bandwidth. This is not a technical issue that takes weeks to solve, but merely a financial issue which could be rectified in minutes. Clearly they are so contemptuous of their customers that they couldn't even be bothered to organise extra bandwidth at a time when their customers' expectations are so high.
They are dishonest. How can they advertise different packages at different costs and yet provide the same international hard cap on all packages?
Barring a miracle by sunrise, I will attempt to cancel my contract first thing in the morning, and resort to dial up while I wait for Telkom to install ADSL. I have a business to run and Sentech has cost me enough money already as their connection has been effectively unusable for any serious online work.
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