Standard Bank - Internet Banking Chaos

[Sackboy]

I'm quite new to local internet banking. I've just had it set up on a Standard Bank account, but I can't say I'm impressed.

The branch told me i could use it to amend a stop-order, but after I've been through the trouble of setting it up I find this is impossible.

Apparently, you have to send the branch a secure message with instructions to amend the payment. However you need a "one-time password" to do it. I've been waiting 45 minutes for it to come though, and it then says it expires after 15! What's the point of using this method if it involves waiting around for so long. In fact the secure website automatically logs you out after a time anyway.

Some weeks ago I tried to find out about each stop-order with a view to changing banks, but they told me they couldn't provide this. I had to track down the mysterious codes in the description myself to find out which company they belonged to.

Even contacting the branch is onerous. The number they list for the branch is in fact a fully-manned call centre staffed by learner-English speakers who have finger trouble transfering calls.

So what I'd like to find out is:

• Do other banks have better systems that you can recommend?
• Can you change stop-orders on them?
• Does it normally take such a long time to get these password thingies?

It seems the security in place has just tied the system up in knots and made it unworkable.

 

[Megalin]

I have done in it before in Internet Banking. Go to Account services (Tab at the top of page) and select "Stop Payment" and then fill in the relevant details.

Hope this helps

 

[CathJ]

No, it doesn't normally take that long to get the OTP - I normally get it within a minute. Are you getting them via email or SMS? SMS could take longer if the network is busy.

 

[Sackboy]

I have done in it before in Internet Banking. Go to Account services (Tab at the top of page) and select "Stop Payment" and then fill in the relevant details.

Hope this helps

Can you amend one that way?

(I'm still waiting for that password lol).

 

[Sackboy]

No, it doesn't normally take that long to get the OTP - I normally get it within a minute. Are you getting them via email or SMS? SMS could take longer if the network is busy.

It should have come via e-mail, but they're going to change it to SMS temporarily. Frying pan/fire?

 

[Strobemeister]

I've not done a stop-order change on mine, and I'm with FNB, but I have to say their Internet Banking has greatly improved. Don't get me wrong, I hate these institutions you are forced to have, who take your money, invest it at profit, and then charge you for the privilage of withdrawing some of it. But it has made regular and once-off payments a doddle, as well as payments to public recipients, with a nice list provided, as well as topping up family member's cellphone accounts etc. I don't know how I ever managed without it.

 

[Sackboy]

I've not done a stop-order change on mine, and I'm with FNB, but I have to say their Internet Banking has greatly improved. Don't get me wrong, I hate these institutions you are forced to have, who take your money, invest it at profit, and then charge you for the privilage of withdrawing some of it. But it has made regular and once-off payments a doddle, as well as payments to public recipients, with a nice list provided, as well as topping up family member's cellphone accounts etc. I don't know how I ever managed without it.

I subscribed to do away with waiting in a queue to speak to people who would rather not be there. Unfortunately I've swapped one queue for another.

 

[Sackboy]

Oh this is so silly.

They've now changed the profile to allow a password via SMS, and one came. (Hail to the Chief). Just when I thought the problem was resolved, I had to use up that one just to get into the system because of the change.

I requested a new one in order to send a 'secure message'. After a few minutes I got the new one, but it didn't work. By now my limit has been reached and they are sending a new one.
(Whoever set this up is a cretin)

The problem is they ask you to put in a particular password based on date and time sent. So they say "put in Password sent 26th Feb 2009 @ 15:00". So if you actually got it at 15:03 and another at 15:11, you would think the 15:03 one was the right one, but you would be wrong.

 

[albert123]

i have an FNB and ABSA account, the ABSA one seems miles ahead i'm afriad.

you can search your previous payments that went off and based on this stop it from ever going off again, takes 2 seconds. sms's you get instantly. when needed, all the time no matter time of day. many brilliant features on the ABSA banking site and they keep putting new ones. can do just about everything online.

 

[Sackboy]

i have an FNB and ABSA account, the ABSA one seems miles ahead i'm afriad.

you can search your previous payments that went off and based on this stop it from ever going off again, takes 2 seconds. sms's you get instantly. when needed, all the time no matter time of day. many brilliant features on the ABSA banking site and they keep putting new ones. can do just about everything online.

I'm going to try it. I have an ABSA account. Tell me, does it ask you for a password for every transaction. If you are already logged in and can view statements, then you want to pay someone, do you need to request another one-time password? This is quite an irritating feature.

I've also found they've set a payment limit of ZERO on the account. Oh what fun it is doing business in our fair land!

 

[Londo]

It should have come via e-mail, but they're going to change it to SMS temporarily. Frying pan/fire?

I use the SMS method and don't have a problem. Get them within about 30 seconds.

 

[OhGats]

Makes 2 of us. I used to use the email option but that was always delayed. SMS works like a bomb, and as far as I remember the password has a 60 minute expiry.

I use the SMS method and don't have a problem. Get them within about 30 seconds.

 

[divv]

The only time I ever had an issue getting my password was when I was using my cellphone as a modem at the same time - then the sms wouldn't come through till too late.
Other than that have never had a problem with SB Internet banking.
Haven't tried to change a stop order but do ALL my banking this way...

 

[I am Penguin]

The one time password is fro your protection. The bank cannot vouch for your provider delays.

The zero balance is also for protection. You have to physically go to Your bank to lift that balance. That ensures nobody can open a link to your account, to clean you out, without you knowing it.

You cannot ammend a stop order. You can enter a Stop Payment if the exact correct value, to the cent as well as the beneficiary are known. You pay a fee for that stop untill you remove the stop payment or the stop order cease to exist. The beneficiarry is the only person that can stop the stop order.

Just my 2c facts.

 

[Fudzy]

I must say all of my interactions with SBIB have been effortless, probably once or twice in the the last 8 or so years of using it has it ever given problems. I'm more than happy to use that one-time password, the alternative is a lot more of a schlepp.

 

[Sackboy]

The one time password is fro your protection. The bank cannot vouch for your provider delays.

The zero balance is also for protection. You have to physically go to Your bank to lift that balance. That ensures nobody can open a link to your account, to clean you out, without you knowing it.

You cannot ammend a stop order. You can enter a Stop Payment if the exact correct value, to the cent as well as the beneficiary are known. You pay a fee for that stop untill you remove the stop payment or the stop order cease to exist. The beneficiarry is the only person that can stop the stop order.

Just my 2c facts.

I don't mind a password, but do they really need one for everything I do. If I want to send a message to the branch - password. Then I want to make a once-off payment - password. It never ends. I put in a frikkin password to get into the site in the 1st place, so why do I need another??

A stop payment is just that - to stop a payment you've made. It has nothing to do with stop-orders/debits or whatever. ABSA can amend debits, so why can't Standard?

I also understand about zero limits, but I've just been into the branch to have this setup - on a one-2-one basis BTW. I told them the 1st thing I will do is amend stop-orders and they said it's possible. I also said I needed to make a payment. Why would I need to go BACK to the branch to lift the zero limit?!? It doesn't make sense and smells of a balls-up yet again.

 

[Fudzy]

I don't mind a password, but do they really need one for everything I do. If I want to send a message to the branch - password. Then I want to make a once-off payment - password. It never ends. I put in a frikkin password to get into the site in the 1st place, so why do I need another??

That's easy, you ever heard of keyloggers? It's a safe bet that the majority of people who have their bank accounts cleared out through internet banking is because of a security flaw on their system, not the banks. The one-time password protects you from this.

If I wasn't on internet banking and a one-time password came through to my cellphone it would be the same as Netstar/Tracker telling me my car is moving without me in it.

 

[Turbo_Aspiration]

I must say all of my interactions with SBIB have been effortless, probably once or twice in the the last 8 or so years of using it has it ever given problems. I'm more than happy to use that one-time password, the alternative is a lot more of a schlepp.

This is SBIB: http://sbibonline.standardbank.co.za

I don't mind a password, but do they really need one for everything I do. If I want to send a message to the branch - password. Then I want to make a once-off payment - password. It never ends. I put in a frikkin password to get into the site in the 1st place, so why do I need another??

A stop payment is just that - to stop a payment you've made. It has nothing to do with stop-orders/debits or whatever. ABSA can amend debits, so why can't Standard?

I also understand about zero limits, but I've just been into the branch to have this setup - on a one-2-one basis BTW. I told them the 1st thing I will do is amend stop-orders and they said it's possible. I also said I needed to make a payment. Why would I need to go BACK to the branch to lift the zero limit?!? It doesn't make sense and smells of a balls-up yet again.

Not sure if you're referring to ABSA's IB, but on Standard's you only have to enter an OTP once. About the zero limit.. you don't have to go to your branch: send a secure message telling them to change it. Not too sure what's going on with your delayed messages.. getting mine this side.

 

[Fudzy]

This is SBIB: http://sbibonline.standardbank.co.za

Doh! I meant Standard Bank Internet Banking

 

[Sackboy]

This is SBIB: http://sbibonline.standardbank.co.za



Not sure if you're referring to ABSA's IB, but on Standard's you only have to enter an OTP once. About the zero limit.. you don't have to go to your branch: send a secure message telling them to change it. Not too sure what's going on with your delayed messages.. getting mine this side.

It's better/faster with SMS, but e-mail was taking HOURS.
Try sending a secure message, then look at your statement, then start a one-off payment and count the passwords.

You can get around keyloggers by using a virtual keyboard.