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- Thread starter rpm
- Start date
rph72
Executive Member
- Joined
- Jun 3, 2005
- Messages
- 6,803
Yip, I don't like it at all.
psainsbury
Well-Known Member
- Joined
- Feb 24, 2005
- Messages
- 122
I bought the toptv decoder on wed 02 june from house & home jhb east...phone first installer they said its gonna be 7 to 14 days, second installer told me friday 04 june he will send the guys, today they came less then a half hour it was installed, i phone toptv they took my details and gave me customer no, after 10mints wow i was watching the toptv.
when i heard peoples stories, i thought its gonna be headache but not at all.
when i heard peoples stories, i thought its gonna be headache but not at all.
Well according to the guide it was on at 11pm for most of the week, if not every day. The owners are very conservative, which is why I suspect it was because of language.
dingaanone
Well-Known Member
- Joined
- Sep 15, 2007
- Messages
- 318
My sad story
2/5/2010 purchased decoder
3/5/2010 After 6 hours of dialling left my details on voice mail
4/5/2010 Sent a email to sales department
7/5/2010 Received a response to my email at 14:00
8/5/2010 No further than on the 2/5/2010 may as well of not bought the decoder
I received a call from TopTV consultant on the 21/4/2010 assuring me my installation would be sorted out by the 25/5/2010.
The installer phoned me on the 22/5/2010 also promissing the installation would be done on the 25/5/2010. Following numerous calls to the installer he keeps telling me it will be done tomorrow.
It is the 28/5/2010 and no isntallation done yet. (NON - Installer No: Vasko 0794803004 White River)
TOPTV well done 0000 0111 6870
Why the delay, do TOPTV have enough clients, how will you sort this out?
2/5/2010 purchased decoder
3/5/2010 After 6 hours of dialling left my details on voice mail
4/5/2010 Sent a email to sales department
7/5/2010 Received a response to my email at 14:00
8/5/2010 No further than on the 2/5/2010 may as well of not bought the decoder
I received a call from TopTV consultant on the 21/4/2010 assuring me my installation would be sorted out by the 25/5/2010.
The installer phoned me on the 22/5/2010 also promissing the installation would be done on the 25/5/2010. Following numerous calls to the installer he keeps telling me it will be done tomorrow.
It is the 28/5/2010 and no isntallation done yet. (NON - Installer No: Vasko 0794803004 White River)
TOPTV well done 0000 0111 6870
Why the delay, do TOPTV have enough clients, how will you sort this out?
Last edited:
Everyone knows you can cancel by picking up the phone and calling the call center...... Duh!!!
..... or are you a DSTV employee trolling this forum?
Last edited:
hehe
I always thought if you really want to cancel something,the easiest way is the least of your concerns.
AstroTurf
Lucky Shot
- Joined
- May 13, 2010
- Messages
- 30,534
Some way to save this or copy/paste?
McCrazieGoalz
Expert Member
- Joined
- May 6, 2010
- Messages
- 1,858
Use your own initiative...
dingaanone, I hope your problem was solved.
However, you could have used some initiative - really.
I bought my decoder on the 8th of May, that is six days after you and I had it installed on the 16th of May (you were or are still waiting).
I knew their call centre was bogged with calls so I was strategically patient and made arrangements that they install my dish and decoder the following Saturday (15 May) i.e. while I was there. During the week I called several installers including the ones that TopTV consultants had recommended. To deal with the possible problem of possibly being stood up by one of them, I made three appointments for the same day and time. Guess what, only one pitched up. The job was done.
Calling TopTV was not easy either on the 8th of May when I bought my decoder. I called and was on hold for 15 minutes at a time (5 times), was sent to voicemail and left a message each time. On Sunday (9th of May), during the time that people normally go to church, I called - I got through. So, when my installation was done by Sats-r-us on the 15th of May, I knew exactly what time to call TopTV. The next day, Sunday (16 May @ 12 pm), I was happily watching my TopTV. Why? Because I took initiative. Why, because this is an unprecedented circumstance (new pay-TV in South Africa) and initiative is the only way to get things done.
Stop whining ‘dingaanone’ and be proactive - i.e. think and act. No one will do it for you and nothing happens automatically.
You've been moaning for more than three weeks and counting yet you did absolutely nothing.
dingaanone, I hope your problem was solved.
However, you could have used some initiative - really.
I bought my decoder on the 8th of May, that is six days after you and I had it installed on the 16th of May (you were or are still waiting).
I knew their call centre was bogged with calls so I was strategically patient and made arrangements that they install my dish and decoder the following Saturday (15 May) i.e. while I was there. During the week I called several installers including the ones that TopTV consultants had recommended. To deal with the possible problem of possibly being stood up by one of them, I made three appointments for the same day and time. Guess what, only one pitched up. The job was done.
Calling TopTV was not easy either on the 8th of May when I bought my decoder. I called and was on hold for 15 minutes at a time (5 times), was sent to voicemail and left a message each time. On Sunday (9th of May), during the time that people normally go to church, I called - I got through. So, when my installation was done by Sats-r-us on the 15th of May, I knew exactly what time to call TopTV. The next day, Sunday (16 May @ 12 pm), I was happily watching my TopTV. Why? Because I took initiative. Why, because this is an unprecedented circumstance (new pay-TV in South Africa) and initiative is the only way to get things done.
Stop whining ‘dingaanone’ and be proactive - i.e. think and act. No one will do it for you and nothing happens automatically.
You've been moaning for more than three weeks and counting yet you did absolutely nothing.
psainsbury
Well-Known Member
- Joined
- Feb 24, 2005
- Messages
- 122
Probably best to ask that question on the thread http://mybroadband.co.za/vb/showthread.php?233437-The-unofficial-TopTV-tv-guide
AstroTurf
Lucky Shot
- Joined
- May 13, 2010
- Messages
- 30,534
we have no problems with SABC anymore, must be your install or something.
|tera|
Master of Messengers
- Joined
- Mar 31, 2006
- Messages
- 25,906
Is the Installer List at TopTV new, or was I hibernating?
http://toptv.co.za/installers
I still have not been installed. No contact from ODM/TopTV even after I was debited R450 and having it reversed.
Is my next step to contact an installer and skip them completely? To be honest if I never have to speak to anyone there I would appreciate it. Worse service or no service ever..
http://toptv.co.za/installers
I still have not been installed. No contact from ODM/TopTV even after I was debited R450 and having it reversed.
Is my next step to contact an installer and skip them completely? To be honest if I never have to speak to anyone there I would appreciate it. Worse service or no service ever..
Mars
Honorary Master
- Joined
- Feb 4, 2006
- Messages
- 11,321
you called Sats-R-us
No need to even have bothered with the other people
:erm: Sats-Я-us stood me up 3 times before telling me they where not installing top tv due to non payment. All in all they shunted me around for a week before telling me to find someone else to install. Considering that everyone else continued to install and all of them got paid... poor.
I called one other installer and it was installed no problem.