Stellenbosch ADSL congestion?

mountain_lion · Mar 8, 2013

Test conducted on 08 March 2013 20:04:00 (4Mbps line)

Download Speed: 980 kbps (122.5 KB/sec transfer rate)
Upload Speed: 312 kbps (39 KB/sec transfer rate)
Latency: 547 ms

Strange · Mar 9, 2013

Hi, Mr xxxx. No ETR as yet. Provisioning for additional bandwidth is ongoing. We are waiting on an update. ^TL

Please also start hammering Telkom. I can't be the only one doing this.

Strange · Mar 10, 2013

Today is especially bad.

alternate · Mar 13, 2013

Struggling here

Code:

C:\Users\_>tracert saix.net

Tracing route to saix.net [196.25.1.204]
over a maximum of 30 hops:

  1  1209 ms  1184 ms  1013 ms  41-133-__._.dsl.mweb.co.za [41.133.__._]
  2   948 ms   968 ms  1039 ms  196-28-178-222.adsl.mweb.co.za [196.28.178.22

  3  1141 ms   928 ms   787 ms  197-84-2-2.cpt.mweb.co.za [197.84.2.2]
  4   995 ms  1204 ms     *     TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.
.98]
  5   955 ms  1106 ms  1232 ms  tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165
  6   883 ms   927 ms   984 ms  cpt.telkom-ipnet.co.za [197.84.4.21]
  7  1114 ms  1168 ms  1042 ms  196.43.25.205
  8   978 ms     *     1191 ms  wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za
96.43.11.22]
  9     *        *     ^C
C:\Users\_>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1  1193 ms  1088 ms   830 ms  41-133-_-_.dsl.mweb.co.za [41.133.___._]
  2   805 ms   979 ms  1096 ms  197-84-8-10.cpt.mweb.co.za [197.84.8.10]
  3   981 ms  1081 ms  1211 ms  197-84-2-2.cpt.mweb.co.za [197.84.2.2]
  4     *      964 ms  1112 ms  196.28.178.66
  5  1238 ms   895 ms   869 ms  cte-core-sw2.vwol.net [196.41.144.35]
  6  1066 ms  1207 ms     *     www.mweb.co.za [196.2.63.110]
  7   886 ms  1062 ms  1233 ms  www.mweb.co.za [196.2.63.110]

Trace complete.

Pada · Mar 13, 2013

alternate:
Where in STB are you based?

I got those kind of latencies at our church's office during work hours, which is close to Die Braak.

My flat is next to Paul Roos Gimnasium, and here is a traceroute of my 2Mbps ADSL connection like right now:

Code:

root@hpserver:~# mtr --report --report-wide saix.net
HOST: hpserver                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- mikrotik.tuis.local                            0.0%    10    0.9   0.9   0.7   1.0   0.1
  2.|-- 41-133-108-1.dsl.mweb.co.za                    0.0%    10   14.0  14.0  13.7  14.8   0.4
  3.|-- 197-84-8-82.cpt.mweb.co.za                     0.0%    10   14.2  14.8  14.2  15.4   0.4
  4.|-- 197-84-3-2.cpt.mweb.co.za                      0.0%    10   14.5  15.0  14.5  15.8   0.4
  5.|-- tengige0-7-0-2.12.cpt-p-2.mweb.co.za           0.0%    10   17.0  19.2  17.0  21.5   1.4
  6.|-- tengig0-0-0.cpt-pr-2.mweb.co.za                0.0%    10   15.5  14.8  14.2  15.5   0.4
  7.|-- cpt.telkom-ipnet.co.za                         0.0%    10   15.0  15.4  14.9  16.8   0.6
  8.|-- 196.43.25.205                                  0.0%    10   15.2  15.6  14.6  17.6   0.8
  9.|-- wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za 10.0%    10   15.8  15.9  15.6  16.2   0.2
 10.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0

alternate · Mar 13, 2013

Pada said:

alternate:
Where in STB are you based?

I got those kind of latencies at our church's office during work hours, which is close to Die Braak.

My flat is next to Paul Roos Gimnasium, and here is a traceroute of my 2Mbps ADSL connection like right now:

Code:

root@hpserver:~# mtr --report --report-wide saix.net
HOST: hpserver                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- mikrotik.tuis.local                            0.0%    10    0.9   0.9   0.7   1.0   0.1
  2.|-- 41-133-108-1.dsl.mweb.co.za                    0.0%    10   14.0  14.0  13.7  14.8   0.4
  3.|-- 197-84-8-82.cpt.mweb.co.za                     0.0%    10   14.2  14.8  14.2  15.4   0.4
  4.|-- 197-84-3-2.cpt.mweb.co.za                      0.0%    10   14.5  15.0  14.5  15.8   0.4
  5.|-- tengige0-7-0-2.12.cpt-p-2.mweb.co.za           0.0%    10   17.0  19.2  17.0  21.5   1.4
  6.|-- tengig0-0-0.cpt-pr-2.mweb.co.za                0.0%    10   15.5  14.8  14.2  15.5   0.4
  7.|-- cpt.telkom-ipnet.co.za                         0.0%    10   15.0  15.4  14.9  16.8   0.6
  8.|-- 196.43.25.205                                  0.0%    10   15.2  15.6  14.6  17.6   0.8
  9.|-- wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za 10.0%    10   15.8  15.9  15.6  16.2   0.2
 10.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0

I'm on Cluver Road.

Strange · Mar 13, 2013

Sometimes my latency is fail, other times it is fine. But EVERY night I am at sub 1M speeds. Every weekend I am at sub 1M speeds. Telkom has stopped replying to me as well.

Strange · Mar 13, 2013

It would also be nice if we could sync on the DSLAM closer to Lanzerac, than the one in Alexander street. That would require rewiring of our DP though. Not going to happen.

alternate · Mar 15, 2013

I wish Strange.

Hey guys if you haven't yet escalated your fault about the ADSL congestion please follow the steps here http://tinyurl.com/slowadsl

Pada · Mar 15, 2013

Thanks for the update @ alternate.

I have now logged a fault with Telkom too, even though I'm renting the line with MWEB. MWEB has already recreated my ADSL port and it made no difference.

Strange · Mar 15, 2013

Also logged my 2nd fault with Telkom.

Strange · Mar 19, 2013

I have been monitoring my download speeds with my RB750 and it seems things are getting worse. I only reach 2Mbps around 3am now, between 4 and 5am I get 3.4Mbps (max on 4M line) or so and then it just goes down again. Telkom closed my fault, as expected. I will now escalate the issue. Then try the ICASA route. Anyone else having luck?

Pada · Mar 22, 2013

Yeah, it is definitely getting worse. I used to get 2Mbps at 00:00, now I'm still at 900kbps at 01:25 !

I think I'm going to contact MWEB guy now too, because the MWEB tech support is useless.

Strange · Mar 22, 2013

Telkom is obviously happily just adding more and more people to the network without caring about back haul. Sigh.

Pada · Mar 22, 2013

MWEB Guy is simply awesome! He told me that he'll "log a congestion check". I'm very curious what that will result in

My graphs showed that I only reached my 2Mbps line speed at 04:30 !
http://i627.photobucket.com/albums/tt352/Awemonster/Network Issues/Congestion.png

Strange · Mar 26, 2013

Zero congestion during the Seacom outage.

Need to arrange that more often.

Pada · Mar 26, 2013

Yes, it the congestion was less, but like yesterday I couldn't reach 2Mbps in the evening again.

Strange · Mar 26, 2013

Yeah, since Seacom became almost fully operational again, things went south. I managed to have 4Mbps for 36h or so.

Strange · Mar 28, 2013

Anyone getting anywhere with escalations?

alternate · Mar 28, 2013

A technician came on Thursday last week and fixed my line.
The ADSL connection wasn't even configured properly. On their field services test I apparently didn't have a router plugged into my line and syncing!

He went to the exchange, reconfigured a few things for 2 hours and now I have a new line port number. My latency has been fine when it usually is out of control. I haven't had time to properly test everything but things seem good. I have had a problem with getting my maximum line speed at peak times.
I get back in a week when I can properly monitor and test everything again.

Stellenbosch ADSL congestion?

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