Sterling service

[blunomore]

In the past 2 or 3 years, I have from time to time sent e-mail enquiries to ABSA Home Loans. For all that time, the automated response has always been the same:

Thank you for your e-mail.

We are currently experiencing technical difficulties with e-mail responses and we sincerely apologise for any delay in responding to your e-mail.

Your e-mail has been forwarded through to a consultant who will investigate your enquiry or complaint, and reply as soon as possible. This email service is available from Monday to Friday between 8am and 4:30 pm.

As an alternate service, please call 0860 111 007 which is available Mondays to Fridays from 8am until 8pm and on Saturdays from 8am until 1pm.

This is a standard response and you need not respond to this e-mail.

Absa Home Loans

So they have been having 'technical difficulties' for 2/3 years and never bothered to sort it out ...

Once, again, kudos to ABSA. Well done, your performance is sterling. We cannot ask for better service.

 

[Zombrainy]

We cannot ask for better service.

No Blue we can but unfortunately we'll just get a "We are currently experiencing technical difficulties with e-mail responses and we sincerely apologise for any delay..." message

2/3 years, me praises the awesomeness that is South African service