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Sign up with GoogleSunday Times article - hot off the press.
- Thread starter flyboy
- Start date
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by flyboy</i>
<br />Tomorrow the whole ****ry knows about the lovely folks at Sentech
http://www.sundaytimes.co.za/2004/07/11/business/technology/tech01.asp
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Will this be appearing in the print edition?
-Professional information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.hellkom.co.za
<br />Tomorrow the whole ****ry knows about the lovely folks at Sentech
http://www.sundaytimes.co.za/2004/07/11/business/technology/tech01.asp
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Will this be appearing in the print edition?
-Professional information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.hellkom.co.za
The problem with that report, is that the reporter hasn't even taken the time to check out the speeds him/herself. Typical. Sunday Times should have checked the speeds out and compared it to ADSL and then comfirmed that the service Sentech are providing is[?][xx(]
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
At least it's BAD publicity for Sentech, either way, I bet the fires are stoked and some of the people at Sentech is riding the hotseat tomorrow...
That is, IF they're not ignorant enough NOT to know about the article
Help save the bandwidth. Decent download speeds for TheRodent! Stop downloading now!!!
That is, IF they're not ignorant enough NOT to know about the article
Help save the bandwidth. Decent download speeds for TheRodent! Stop downloading now!!!
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
... yea... right, bwhahahahahaha
thanks for the laugh dude, Potgieter didn't even know (when confronted) about the new websites against sentech...
Help save the bandwidth. Decent download speeds for TheRodent! Stop downloading now!!!
thanks for the laugh dude, Potgieter didn't even know (when confronted) about the new websites against sentech...
Help save the bandwidth. Decent download speeds for TheRodent! Stop downloading now!!!
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Jhbgirl</i>
<br />Kewl it's on the front page of the business times
*rips it out and frames it*
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Laughable to think that 3 months ago everyone was rooting for Sentech and going on about how they would tell everyone they knew about the great new service.
Fast forward three months and this is where we are:
http://myweb.absa.co.za/james.mclaren/FrontPageBusinessTimes.jpg
Sentech should hang their heads in shame ... this is a seminal example of how not being customer centered destroys customer confidence. If Sentech weren't a protected part of a duopoly their MW product would be failing.
-Professional information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.hellkom.co.za
<br />Kewl it's on the front page of the business times
*rips it out and frames it*<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Laughable to think that 3 months ago everyone was rooting for Sentech and going on about how they would tell everyone they knew about the great new service.
Fast forward three months and this is where we are:
http://myweb.absa.co.za/james.mclaren/FrontPageBusinessTimes.jpg
Sentech should hang their heads in shame ... this is a seminal example of how not being customer centered destroys customer confidence. If Sentech weren't a protected part of a duopoly their MW product would be failing.
-Professional information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.hellkom.co.za
I have just sent this to IPwireless:
Hi Madelyn
I am subscribed to Mywireless, which is part of the Sentech group in South Africa, and who are using your technology and products.
For the last month or two, we have been having nothing but problems with the service that we are recieving from Mywireless.
I realise that you may think that this has nothing to do with you, however, I disagree, as the repercussions that you may have with your intended IPO will be bad. I suggest that you look at the article in the local newspaper http://www.sundaytimes.co.za/2004/07/11/business/technology/tech01.asp and also go to the site http://www.myadsl.co.za/forum/forum.asp?FORUM_ID=18.
I signed up for a 128k package which should give about 11 KB/sec download. At the moment I am downloading a 33MB zip file at 1,74KB/sec.
The users of this service have had enough, and unless something drastic is done, and soon, you won't be able to sell your product ever again in South Africa, or probably world wide, as the web sites that are springing up will do your product a large amount of damage.
I know that you have been contacted by other disgruntled users a few weeks ago, however I would have expected a response from IPwireless and the situation to at least have been resolved by now.
Maybe you did not realise the severity of the problem, and maybe you have had feedback from Sentech Senior directors that everything is okay. Well, I can assure you it is not.
I sincerely hope that you ( or who ever you pass this on to) take some action, as you have a great product and I would like to continue using it.
Wait, I am so lucky, my download has gone up to 2KB/sec while I have been typing this.
Is this acceptable?
Hi Madelyn
I am subscribed to Mywireless, which is part of the Sentech group in South Africa, and who are using your technology and products.
For the last month or two, we have been having nothing but problems with the service that we are recieving from Mywireless.
I realise that you may think that this has nothing to do with you, however, I disagree, as the repercussions that you may have with your intended IPO will be bad. I suggest that you look at the article in the local newspaper http://www.sundaytimes.co.za/2004/07/11/business/technology/tech01.asp and also go to the site http://www.myadsl.co.za/forum/forum.asp?FORUM_ID=18.
I signed up for a 128k package which should give about 11 KB/sec download. At the moment I am downloading a 33MB zip file at 1,74KB/sec.
The users of this service have had enough, and unless something drastic is done, and soon, you won't be able to sell your product ever again in South Africa, or probably world wide, as the web sites that are springing up will do your product a large amount of damage.
I know that you have been contacted by other disgruntled users a few weeks ago, however I would have expected a response from IPwireless and the situation to at least have been resolved by now.
Maybe you did not realise the severity of the problem, and maybe you have had feedback from Sentech Senior directors that everything is okay. Well, I can assure you it is not.
I sincerely hope that you ( or who ever you pass this on to) take some action, as you have a great product and I would like to continue using it.
Wait, I am so lucky, my download has gone up to 2KB/sec while I have been typing this.
Is this acceptable?
From the IPWireless site:
New Services with Huge Market Appeal
Most operators that have deployed the IPWireless solution offer multiple tiers of service on the network. Utilizing the Ethernet/USB modem, they offer a plug-and-play broadband service that typically matches the existing DSL offer in terms of speed and price. Some operators have even offered higher speeds or lower pricing than the DSL offer in the market.
_________________________________________________________________________
No more catenna, now its a custenna
New Services with Huge Market Appeal
Most operators that have deployed the IPWireless solution offer multiple tiers of service on the network. Utilizing the Ethernet/USB modem, they offer a plug-and-play broadband service that typically matches the existing DSL offer in terms of speed and price. Some operators have even offered higher speeds or lower pricing than the DSL offer in the market.
_________________________________________________________________________
No more catenna, now its a custenna
Luke7777
Executive Member
- Joined
- Apr 22, 2004
- Messages
- 8,730
The article (courtesy of Sunday Times):
Users in web war with Sentech
Broadband Internet
By Gill Moodie
The state-owned signal distribution and communications company Sentech and its customers have gone to war over its new broadband Internet service.
The battle has seen the setting up of rogue web sites denouncing Sentech, threats of lawsuits and the intervention of bodies such as the Freedom of Expression Institute and the Advertising Standards Authority.
It began when disgruntled Sentech customer Roelf Diedericks set up web sites called www. sentechsucks.co.za and www. mywirelesssucks.co.za for customers to air their complaints about the broadband service, MyWireless.
MyWireless, which uses third-generation cellular technology to transmit data to portable modems, was launched in January and is available in Gauteng, Durban and parts of Cape Town.
"I thought people should know that the product does not deliver as advertised," said Diedericks, a Johannesburg-based IT professional. "I'm just a guy who bought the service and after two months it broke down."
But Diedericks's complaints on the Web - that the service was slower than the average dial-up connection and that there were frequent disconnections - drew a lawyer's letter from Sentech, demanding that he hand over the sites and claiming they constituted trademark infringement.
Sentech said this week that it welcomed constructive criticism through appropriate channels and was creating a forum on its website for customers' comments. It said it had only resorted to threats of legal action as a last resort.
Last month, Diedericks handed over the domain names - which now direct web users to Sentech's home page - but Shaun Dewberry, who runs the local website of the international hacker group 2600, stepped in on Diedericks's side.
Diedericks is now vowing to relaunch his website and is working with the Freedom of Expression Institute to avoid accusations of trademark violation, while Dewberry has put up his own site - www.****sentech.co.za - as has another Sentech customer at www.sentechhatesfreespeech. org.za.
Yet another customer, Tony da Silva, has complained to the Advertising Standards Authority, claiming that MyWireless's advertising promises do not match up to reality.
Sentech has hit back with threats of a lawsuit against Dewberry, who told the company this week that he would not back down and that there was no trademark infringement because he was not making money from his site.
"Roelf got bullied the first time round, but there is no basis for their claim of trademark violation," said Dewberry, who faced down legal threats in 2002 from the National Lottery operator, Uthingo, for his website's criticism of the lottery.
Users in web war with Sentech
Broadband Internet
By Gill Moodie
The state-owned signal distribution and communications company Sentech and its customers have gone to war over its new broadband Internet service.
The battle has seen the setting up of rogue web sites denouncing Sentech, threats of lawsuits and the intervention of bodies such as the Freedom of Expression Institute and the Advertising Standards Authority.
It began when disgruntled Sentech customer Roelf Diedericks set up web sites called www. sentechsucks.co.za and www. mywirelesssucks.co.za for customers to air their complaints about the broadband service, MyWireless.
MyWireless, which uses third-generation cellular technology to transmit data to portable modems, was launched in January and is available in Gauteng, Durban and parts of Cape Town.
"I thought people should know that the product does not deliver as advertised," said Diedericks, a Johannesburg-based IT professional. "I'm just a guy who bought the service and after two months it broke down."
But Diedericks's complaints on the Web - that the service was slower than the average dial-up connection and that there were frequent disconnections - drew a lawyer's letter from Sentech, demanding that he hand over the sites and claiming they constituted trademark infringement.
Sentech said this week that it welcomed constructive criticism through appropriate channels and was creating a forum on its website for customers' comments. It said it had only resorted to threats of legal action as a last resort.
Last month, Diedericks handed over the domain names - which now direct web users to Sentech's home page - but Shaun Dewberry, who runs the local website of the international hacker group 2600, stepped in on Diedericks's side.
Diedericks is now vowing to relaunch his website and is working with the Freedom of Expression Institute to avoid accusations of trademark violation, while Dewberry has put up his own site - www.****sentech.co.za - as has another Sentech customer at www.sentechhatesfreespeech. org.za.
Yet another customer, Tony da Silva, has complained to the Advertising Standards Authority, claiming that MyWireless's advertising promises do not match up to reality.
Sentech has hit back with threats of a lawsuit against Dewberry, who told the company this week that he would not back down and that there was no trademark infringement because he was not making money from his site.
"Roelf got bullied the first time round, but there is no basis for their claim of trademark violation," said Dewberry, who faced down legal threats in 2002 from the National Lottery operator, Uthingo, for his website's criticism of the lottery.