Suspending account even with payment arrangement accepted...!

[MrTank4D]

This is my first month after switching to Cool Ideas. Reason, Broadband "best isp" ranking. It is now clear that their ranking is BS!Anyway, I was under the impresion that my monthly will be debited. 2 weeks into the month I get suspended. Non-payment. I made a payment arrangement as it was mid-month. I wrote to them but they take so long to get back to me I had to go to their office to get unsuspended. They claim "system glitch". Twice it happened that they suspended within the arrangement period! This is absolutely terrible service. I already do not want to be with them any longer!

 

[Rickster]

@PBCool @CoolChick

 

[PBCool]

@CoolEscalator please assist, @MrTank4D can you quote one of your ticket numbers?

 

[CoolEscalator]

This is my first month after switching to Cool Ideas. Reason, Broadband "best isp" ranking. It is now clear that their ranking is BS!Anyway, I was under the impresion that my monthly will be debited. 2 weeks into the month I get suspended. Non-payment. I made a payment arrangement as it was mid-month. I wrote to them but they take so long to get back to me I had to go to their office to get unsuspended. They claim "system glitch". Twice it happened that they suspended within the arrangement period! This is absolutely terrible service. I already do not want to be with them any longer!

HI there, apologies for any inconvenience caused in this regard.
As requested, are you able to kindly share your Ticket references for us to have a look?

Looking forward to your response.