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Talk To My Lawyer - (A Funding Thread)
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LoneGunman
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-------------------NEW FUNDING TOTAL : R1650.00
Add yours and adjust the final total amount.
Add yours and adjust the final total amount.
You shouldn't have to do this - a complaint to ICASA *should* do the trick -- it's well within their mandate >> 'To protect consumers from unfair business practices, poor quality services and harmful or inferior products.'
They should be forced to step in now given the evidence, but I remain sceptical as SENTECh are agovernment entity.
They should be forced to step in now given the evidence, but I remain sceptical as SENTECh are agovernment entity.
LoneGunman
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I agree, we 'shouldnt' have to do this, but its still an interesting experiment that's never been done on this forum before, namely: a deliberate listing of potential pledges for financing a serious legal action against Sentech - to force them to provide their advertised service to their contractually bound clients.
Just so we can see how much legal muscle we can bring into play, all by ourselves.
-------------------NEW FUNDING TOTAL : R1650.00
Add yours and adjust the final total amount.
Just so we can see how much legal muscle we can bring into play, all by ourselves.
-------------------NEW FUNDING TOTAL : R1650.00
Add yours and adjust the final total amount.
LoneGunman
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- Joined
- Sep 23, 2003
- Messages
- 4,552
every little bit is of use in this experimental and theoreical 'fund raiser' 
-------------------NEW FUNDING TOTAL : R1950
-------------------NEW FUNDING TOTAL : R1950
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by arf9999</i>
<br />I'm in for the R650 monthly subscription that Sentech just refunded me as a "gesture of good faith".
MW128, Tower 50 (Northpark Plaza), Signal:12%,S-N-L: 5, BER: 40%
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
How did you get this right, arf9999?
<br />I'm in for the R650 monthly subscription that Sentech just refunded me as a "gesture of good faith".
MW128, Tower 50 (Northpark Plaza), Signal:12%,S-N-L: 5, BER: 40%
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
How did you get this right, arf9999?
Donovan...its a very long story:
I kept phoning and demanding a more senior person. Eventually got to a supervisor in the call centre (after refusing to put the phone down until I eventually spoke to one). He promised to escalate my tickets and to get back to me. He actually did get back to me within an hour or so, and explained the story about international partners etc etc. At this stage the target was the end of July for a resolution of the speed problem (It now seems to be the end of August, or sometime in September according to Doc Pretorius). He promised to keep me up to date (and to be fair, has sent me at least one e-mail to let me know that there is no updated info), but a few days later I had no additional info so I called the help desk again, asked them to give me an update on my tickets, was told that there were no updates, and that the finance dept had not responded to my request for a rebate. I then demanded that someone in the Finance dept call me within an hour, this didn't happen so I called Sentech HO in Fourways and demanded to speak to the Financial Director.
He wasn't in but spoke to an extremely helpful lady in his office, who promised to get someone to call me as soon as possible (this was at about 16h45), about 15 minutes later she phoned me to tell me that their Customer Service department would be calling me back in the morning.
At 08h15 the next morning, she called again to assure me that someone will call me, and at 08h30 someone by the name of Clinton did. I told Clinton my long story, gave him a clear indication of the image of Sentech and asked why it takes over 10 days to respond to a ticket. I demanded to know what action Sentech is taking as I am not receiving the service that I am paying for. He promised to Mr Casper Cassidy to call me as soon as he returns from medical leave. The following day I got a voicemail message that Casper was still away but that he would be back on Friday.
By lunchtime Friday no call, so I phoned Clinton and asked him what was up. I was in a sh*tty mood already and in no mood for more cr@p. He said that Casper would phone and that I should be patient cos Friday wasn't over. I lost it a bit then, and basically told him what he could do with my modem and hung up.
Ten minutes (or less) later, Casper phones and sounds surprised that I am so annoyed. He toes the party line...contention, abuse, 5% of users are unhappy, new service, working round the clock, etc. I tell him that that is all bullsh*t, and even if it is all true, I'm STILL not getting the service I pay for and that Sentech has admitted this. So, what is Sentech going to do for me for those periods where I'm paying for cr@p service. He promised to address it and to send me a letter. I received the following yesterday afternoon:
<i>Dear Mr. xxxxxx
As per your conversation with our Mr. Casper Cassidy we would like to submit the following. We are currently optimizing our network to eliminate certain speed issues, especially for local access, and hope to have positive improvement within the next month. In the meantime as a bona fide gesture we will pass a credit for one month’s rental.
Should your current problem not be solved within our expected time frame, we will have to revisit your query. We sincerely hope that this will not be the case.
Assuring you of our best endeavor at all times.
Yours sincerely
Casper Cassidy
Customer Service Department </i>
So now you know. (I'm thinking of billing them for my time spent on the phone...could mean a refund for my whole contract!)
MW128, Tower 50 (Northpark Plaza), Signal:12%,S-N-L: 5, BER: 40%
I kept phoning and demanding a more senior person. Eventually got to a supervisor in the call centre (after refusing to put the phone down until I eventually spoke to one). He promised to escalate my tickets and to get back to me. He actually did get back to me within an hour or so, and explained the story about international partners etc etc. At this stage the target was the end of July for a resolution of the speed problem (It now seems to be the end of August, or sometime in September according to Doc Pretorius). He promised to keep me up to date (and to be fair, has sent me at least one e-mail to let me know that there is no updated info), but a few days later I had no additional info so I called the help desk again, asked them to give me an update on my tickets, was told that there were no updates, and that the finance dept had not responded to my request for a rebate. I then demanded that someone in the Finance dept call me within an hour, this didn't happen so I called Sentech HO in Fourways and demanded to speak to the Financial Director.
He wasn't in but spoke to an extremely helpful lady in his office, who promised to get someone to call me as soon as possible (this was at about 16h45), about 15 minutes later she phoned me to tell me that their Customer Service department would be calling me back in the morning.
At 08h15 the next morning, she called again to assure me that someone will call me, and at 08h30 someone by the name of Clinton did. I told Clinton my long story, gave him a clear indication of the image of Sentech and asked why it takes over 10 days to respond to a ticket. I demanded to know what action Sentech is taking as I am not receiving the service that I am paying for. He promised to Mr Casper Cassidy to call me as soon as he returns from medical leave. The following day I got a voicemail message that Casper was still away but that he would be back on Friday.
By lunchtime Friday no call, so I phoned Clinton and asked him what was up. I was in a sh*tty mood already and in no mood for more cr@p. He said that Casper would phone and that I should be patient cos Friday wasn't over. I lost it a bit then, and basically told him what he could do with my modem and hung up.
Ten minutes (or less) later, Casper phones and sounds surprised that I am so annoyed. He toes the party line...contention, abuse, 5% of users are unhappy, new service, working round the clock, etc. I tell him that that is all bullsh*t, and even if it is all true, I'm STILL not getting the service I pay for and that Sentech has admitted this. So, what is Sentech going to do for me for those periods where I'm paying for cr@p service. He promised to address it and to send me a letter. I received the following yesterday afternoon:
<i>Dear Mr. xxxxxx
As per your conversation with our Mr. Casper Cassidy we would like to submit the following. We are currently optimizing our network to eliminate certain speed issues, especially for local access, and hope to have positive improvement within the next month. In the meantime as a bona fide gesture we will pass a credit for one month’s rental.
Should your current problem not be solved within our expected time frame, we will have to revisit your query. We sincerely hope that this will not be the case.
Assuring you of our best endeavor at all times.
Yours sincerely
Casper Cassidy
Customer Service Department </i>
So now you know. (I'm thinking of billing them for my time spent on the phone...could mean a refund for my whole contract!)
MW128, Tower 50 (Northpark Plaza), Signal:12%,S-N-L: 5, BER: 40%
arf9999,
The friday you are referring to ... was it friday 23 July ? If so I'd LOOOVE to know how I ended up with this mail on Friday:
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
Good day,
Unfortunately Casper isn't in today again, as he is still ill. I have sent your details through to our finance department as well,
and we will definitely be in contact on Monday,
Wish you a good weekend!
Clinton
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
The friday you are referring to ... was it friday 23 July ? If so I'd LOOOVE to know how I ended up with this mail on Friday:
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
Good day,
Unfortunately Casper isn't in today again, as he is still ill. I have sent your details through to our finance department as well,
and we will definitely be in contact on Monday,
Wish you a good weekend!
Clinton
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">