TCP connections stalling / Gmail, Gtalk, WhatsApp issues [fix in place - testing]

[fred1]

Yeah, sorry, push tech sucks! You know what I meant! Keep up the battle for all of us.

Sent from my GT-P1000 using MyBroadband Android App

 

[hambone]

My Defy with Red Bull Mobile has no push/receive whatever one calls it technology. Would I still have this issue if I popped the simcard (once cut) into my iPhone 4?

Absolutely! The problem is widespread... Whatsapp/GTalk/Push E-Mail all broken on CellC using IPhone 3GS[EDGE] and IPhone 4. Anyone know of a programme/app I can use to see the TCP port ststes on the IPhones?

 

[The_Unnamed]

Still having problems here.

 

[ginggs]

From Cell-C promotes Android in the news section:

The thread has been noted and questions have been forwarded to Cell C.

 

[hambone]

From Cell-C promotes Android in the news section:

Excellent news; perhaps this issue will receive the attention it deserves. I've sent a PM to Cell_C... nothing yet.

 

[Base122]

Well we can safely add Viber to the list of "broken on Cell C" apps as well.

Loaded up Viber on my two Android test phones, HTC on Cell C and Vodafone V858 on Vodacom.

Viber maintains an "always on" connection to a server on TCP port 4244.

All good and well. (initially)
Messages both ways worked fine.
Calls both ways worked fine.

However, after the magical 240 seconds (4min) idle period, messages and call attempts to the Cell C phone resulted in nothing.
Messages were shown as "sent" from the Vodacom phone and call attempts showed no incoming alert on the Cell C phone.

Opened the Viber app on the Cell C phone and sent a message to the Vodacom phone, effectively "waking up" this port 4244.
Suddenly, there are the missing messages and a notification of missed calls from the Vodacom phone.

So, this does not seem any different to the problem with Android C2DM (port 5228), iPhone APNS (port 5223) and WhatsApp on Nokia Symbian.

Even though these connections show as "Established" to their respective servers, the common factor is, incoming traffic on these ports does not arrive on the Cell C phone just over 4 minutes after the last outbound traffic.

Such a shame....

 

[Viber]

Hi,
This is a member of the Viber Development Team.

I'm not sure I understand what that is that you explained above.
Yes, Viber uses TPC port 4244, but what does this have to do with blocking your cellular company's activity? How is Viber's internet activity connected to Cell C's purely cellular activity (that's done under different protocols, different signaling, etc.)

 

[CranialBlaze]

Hi,
This is a member of the Viber Development Team.

I'm not sure I understand what that is that you explained above.
Yes, Viber uses TPC port 4244, but what does this have to do with blocking your cellular company's activity? How is Viber's internet activity connected to Cell C's purely cellular activity (that's done under different protocols, different signaling, etc.)

Cellc is the cause, they have some weird idle time out on their system that after 4 minutes of inactivity it closes the connection to the handset itself, this affects many apps. Vodacom and mtn don't have a connection time-out allowing apps like viber and whatsapp to maintain their standard active connection to the push network, with cellc after 4 minutes of no data transfer the connection is closed and has to be re-initiated by the handset owner thereby preventing any push messages from actually coming into the handset after this 4 minute period.

This is a problem noted on android, iphone, nokia and so on.

Effectively meaning viber wont function the way its designed when used on a cellc handset unless viber starts sending keep alive packets at much much shorter intervals, ie under 4 minutes

 

[Viber]

Thanks for the clarification. Hopefully this problem is solved soon so people can use Viber normally.
If there are any other special problems with using Viber in South Africa, please inform me.

 

[benitok]

@Cell C - It's been 8 weeks and still the problem persists. I assume that you have given up on replying to this thread, since you do not care to give us status updates of any kind about the problem and possible solution.

 

[Sebastian.s1994]

Okay, this problem is getting very annoying, I'm have a Redbull Mobile contract that like i understand, is actually Cellc. I have the RBM HD/Ideos X5.
After the phone has been on idle for 5 min, and I send Whatsapp msgs to the RBM HD it doesn't notify me or show up until I send a reply back.
Whats the point of using this app like Whatsapp and Viber if it doesn't even work correctly?
Cellc please fix this problem quickly!

 

[Elimentals]

I bet you if it became major news, outside the "geek zone", they will start jumping, till then, hang on they will fix it when they feel fit.

Also it must be noted that if they fix it, they would lose some $$$. The reason we use Viber and Whatsapp is the same reason why its not priority to fix it, we will spend less if it was working meaning less profit for them.

 

[CranialBlaze]

Guys, try hellopeter, if all of you start pestering them their it will achieve 2 things, non-geeks will be able see it and your complaint will end up on the desk of someone with actual power and brain cells.

 

[benitok]

Guys, try hellopeter, if all of you start pestering them their it will achieve 2 things, non-geeks will be able see it and your complaint will end up on the desk of someone with actual power and brain cells.

Done.

http://www.hellopeter.com/cell-c/complaints/tcp-connections-stalling-gmail-gtalk-whatsapp-636086

 

[Ockie]

Hello Guys. Got a message from Moses just now. He said they made some changes on the system. I dont know if this is just on my line again or what the story is. Perhaps test it on your side (perhaps do a reboot also) and see if there is any change on your side.

I did reply back to him saying that my push service has been working fine now after they fiddled with the IP's...but everyone else on mybb is still having the same problem. Told him that they should be implementing a system wide solution for everyone...not just on my line.

 

[Dion Disco]

Hi,
I am in Namibia for a week and decided to use a local MTC sim - instead of roaming with Cell C

Gmail, Whatsapp and Facebook push immediately to my phone - after any dormant time

Surely, if Namibia can get it right, Cell C must find a solution

 

[Cell_C]

Hi All

Please can you test and try the apps, as upgrades and patches have been installed.
Please could you provide any feedback, issue related PM me.

Thanks for all your assistance.

Regards
~AM~

 

[Ockie]

Just tested with a gmail. Took 3 minutes to come through.

 

[Shayd]

Just sent a message to a cell c subscriber using Viber. Arrived almost immediately.

 

[Elimentals]

Great fix one thing but block others