Telkom ADSL performance indicators

[rpm]

http://mybroadband.co.za/news/ADSL/937.html

 

[redheadfan]

Bear in mind these figures are mid month - It would be interesting to see end of month figures.

For comparison what I found is that according to 2 Australian ISPs in their Service Level Agreement (SLA) they state:
"Packet Loss will be no more than 1% of the packets sent."
"The international network latency will not exceed 250mS for the standard quality of service."
http://www.myshare.net.au/pdf/Myshare_Internet_Service_Level_Agreement.pdf
http://www.veritel.com.au/Veritel Service Guarantee.PDF

 

[Ivan...]

...and improved customer service, that not a KPI?

 

[Tux]

I wonder what the results will look like if Telkom had to run their tests from an adsl customer's PC on one of their carpy 384 lines...

 

[pompomJuice]

That is a croc of @#%!

I have been playing online games for the past 3 years and our international latency has gone from bad to worse. Every 4 months or so something breaks and the network is worse off. Recently we had an "edge router failure" and international latency has been atroucious ever since. Horrible horrible lag spikes every day all day. That ontop of our 100ms latency increase in April/May to international gaming servers. Useless bunch of people Telkom. You would think with the billions they reap from us they would be able to properly manage a network. Clearly not.

 

[asmith]

The way these stats have been done, particularly for packet loss is almost nonsense. You cant say their average international packet loss is 4.07%, which is what they have said. Its skewed because of the poor responses from traceroute.org.

I also don't think it makes sense to ping just 2 hosts either, they have peering links in about 5 overseas cities and tests via each of these should be done.

Then why only show performance on their own local network? They should also show performance to other local networks.

These specific kind of starts could easily be published on a realtime basis 24x7, rather than just quarterly. Its not as if its a secret, anyone can do these tests from their own ADSL lines.

 

[ToxicBunny]

Actually, you know that might not be a bad idea, and a good way to spend R500 odd a month. Getting an ADSL line and just getting it to run tests to check that Telkoms KPI's are being met. and also to provide better stats using more hosts, and networks etc.

 

[ic]

Did some Googling and eventually found the following, which I assume is what is referred to in the article:
http://www.telkom.co.za/pls/portal/docs/page/contents/athome/products/dsl/downloads/LOSS_LATENCY_JITTER.pdf

Telkom has published their report on their website for the 24 hour period 2007/02/12 15:00 to 2007/02/13 15:00.

The obvious problem there, is that Telkodemonopolies has only published data for a single 24 hour period that might as well be from the time that dinosaurs roamed the planet...

Also makes me wonder why Telkodemonopolies decided to publish data from only that specific date - suggests that the beast is hiding data from the rest of 2007 that is considerably worse.

There seems to be no hope that !CASA will ever grow an independent pair and hold Telkodemonopolies accountable for the monopolistic beast's continual non-compliance.

 

[ToxicBunny]

Well I'm thinking what might be an interesting idea, just to show Telkom how things are SUPPOSED to be done.

That we organise an ADSL line and do the same type of tests that they're doing (except make them more detailed) and publish the stats realtime online. I know it would end up costing money, but it could be a way to one-up Telkom, and also out them for talking k@k, even if its to a small degree.

 

[diebaas]

That we organise an ADSL line and do the same type of tests that they're doing (except make them more detailed) and publish the stats realtime online. I know it would end up costing money, but it could be a way to one-up Telkom, and also out them for talking k@k, even if its to a small degree.

Hen you do it lets us know what is the domain name, for a start to save you a bit of money start of by getting a za.net domain they are free

 

[ic]

http://oss.oetiker.ch/smokeping/

works very nicely in Smoothwall Express 2, would just need to relay the realtime reults from everyone using SmokePing around SA and publish them on a central public website...

 

[ToxicBunny]

Thats not a bad lil piece of kit, Will entail me getting Smoothwall installed and running tho.... hmmmm..

and currently I have no ADSL at home, or at least not yet cos telscum are fscking around as usual.

 

[ic]

Thats not a bad lil piece of kit, Will entail me getting Smoothwall installed and running tho.... hmmmm..

and currently I have no ADSL at home, or at least not yet cos telscum are fscking around as usual.

I used SWE2+SmokePing for a long time with iBurst [UTD - ethernet PPPoE connection], and then with ADSL for a while, but switched to IPCop and haven't set aside time to get SmokePing working in IPCop...in any case I'm considering replacing IPCop with Gentoo as a firewall router [Shorewall config of iptables].

I did have SmokePing running in an old version of Ubuntu a few years back, used it with a vanilla-3G Option data card.

 

[ToxicBunny]

I reckon Telkom wouldn't want the real figures that end-users experience to ever be published because they're probably absolutely shocking.

If anyone is prepared to run with this idea, it could be very useful, but I'm gonna have to put it on the backburner for a few weeks at the very least, what with moving my life up to jhb and having to wait for telscum to actually do my line installation.

 

[The_Unbeliever]

Smokeping?

Ahhh... will see what the compatibility with SWE3 is, and have a shufty at it.

 

[ic]

About 2 years ago, I dreamt up this nefarious idea of approaching Broadband QoS testing, as if it was a distributed computing project, specifically by creating a project that would run in the BOINC client s/w, so far it has just remained a dream due to a lack of time to do anything about implementing it.

As SA's broadband community, with IT skills, we would be able to collectively implement this idea, and get it off the ground.

I'm thinking that it would be useful to have international broadband users and their connections included in the test results - as well as a builtin connection survey where users can fill in info about their connection, e.g. how much they pay for their connection, ISP, type of broadband connection, location etc.

The first step would be to come up with a Functional Spec, and for that I'm thinking we could make use of MyBroadband's wiki to collaboratively edit the FS, from there a SourceForge.net project to take the concept to implementation, and then international hosting to store test results in a database and publish them on the web...

Anyone interested?

 

[ToxicBunny]

Definately interested in this idea.

I have server space in multiple locations where we can have the system running from, or to use as locations to test network latency etc...

 

[Syndyre]

Sounds like a good idea to me.

 

[Tns]

i am sure when telkoms test it i will not be to bad, try testing it outside the lab hey

 

[The_Unbeliever]

Lab testing and field testing will yield two different results...

I'm running on a BusinessADSL 512 connexion at home, anything anybody want to test? (It's not congested, at the most there's two PC's utilizing that line).

(For kicks I also can run tests on a 128k ISDN line if needed).