Telkom and Capitec bank "in bed together" over stolen R10 000.00

[flbjhb]

On Friday, I had 5 x R2000 transactions debited from my bank account with the reference TELKOM SA LIMITED PRETORIA ZA. While this was happening I called Capitec and lodged a dispute.
Capitec bank is refusing to cancel the authorisation hold on my account because, as they say, the money now belongs to Telkom, and they need a "letter" from Telkom authorising Capitec Bank to cancel the hold.
Telkom tells me that I must get my bank to cancel the transaction and they cannot assist me as I am not a client of Telkom.
Anybody has ideas what I can do to get my money back?

 

[The_Unbeliever]

Try asking for another capitec rep to assist? One rep may be too lazy to do his/her work, whilst the other may assist you fully.

Then tell the bank you will be laying a charge of fraud at the police station. Take it from there.

After that 5x sessions at the small claims court.

And good luck.

 

[Paul Hjul]

Banking Ombud:
http://www.obssa.co.za/


but you first have to lodge you dispute with Capitec in writing:
complaintmanagement@capitecbank.co.za

give them 20 working days and fill out the form.