Take Telkom out of the process of being connected and everyone will live a longer life.
Telkom i hope you are reading this because i would just like to say "I Hate you, and you make my life hell!" thats excluding the handfull of telkom agents that actually are able to think for themselves and at least try to bring a better quality of server to to whom they can.
There are actually quiet a few good telkom personnel. My line went down 9pm, I waited till the morning to report it and my dsl was working again by the time I got home from work.
Sure, It was a 20min phone call of "is your router on" type things, but you cant expect a support person to know that you're smart enough to know the line is down.
But, on the other side of the coin is the ugly money making machine of telkom. But in my view, this wouldnt be a problem if there was competition and more regulations. Of course, that falls to the government to allow more providers, allow more sea cables- make sure the LLU is going quickly. I actually blame government for letting telkom get away with it.