Sign up with GoogleHi Guys,
I just ordered the upgrade of my DSL line to the 1024 offering and was blown away by the difference in professionalism that I received since I last spoke to the Telkom new services department. I did not hold on for even a minute this time before an agent called Lucinda answered. She was immediately able to assist me and the whole process did not take longer than four minutes to complete. She informed me throughout the process what she was doing and I did not have to wait for 10 minutes like the last time while the agent was hammering away at the keyboard trying to find the correct screen to enter the order on.
They also do a check to see if your exchange can supply the 4Mbit/s service and inform you immediately if this is the case.
I was pleasantly surprised by this and I must give them credit where credit is due. Well done Telkom!
Now if you can just do something about your sky high prices and monopolistic activities, you will definitely swing the negative perception of your company around.
PS - O yes, thank you for dropping the line on the script that read "Thank you for calling Telkom. How can we supply you with the most excellent service?"
I just ordered the upgrade of my DSL line to the 1024 offering and was blown away by the difference in professionalism that I received since I last spoke to the Telkom new services department. I did not hold on for even a minute this time before an agent called Lucinda answered. She was immediately able to assist me and the whole process did not take longer than four minutes to complete. She informed me throughout the process what she was doing and I did not have to wait for 10 minutes like the last time while the agent was hammering away at the keyboard trying to find the correct screen to enter the order on.
They also do a check to see if your exchange can supply the 4Mbit/s service and inform you immediately if this is the case.
I was pleasantly surprised by this and I must give them credit where credit is due. Well done Telkom!
Now if you can just do something about your sky high prices and monopolistic activities, you will definitely swing the negative perception of your company around.
PS - O yes, thank you for dropping the line on the script that read "Thank you for calling Telkom. How can we supply you with the most excellent service?"
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