Telkom Fibre Internet connection just went down!!!!!!!!!

shauwn

Member
Joined
Mar 25, 2020
Messages
11
My telkom fibre internet connection just went down for no reason!!! i have work tomorrow as i work 100% from home!!! can telkom please assist ASAP!!!! My internet connection is red on the modem!!!
 

Skankhunt

Expert Member
Joined
Jun 1, 2007
Messages
3,097
Get the Openserve app on your phone and do test and then report fault.

A few months ago, our outside cable broke because of vervet monkeys (KZN) at around 6pm and the next morning just after 8am technicians were by my door and fixed it quickly.
 
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cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
19,603
Get the Openserve app on your phone and do test and then report fault.

A few months ago, our outside cable broke because of vervet monkeys (KZN) at around 6pm and the next morning just after 8am technicians were by my door and fixed it quickly.

There is a major break that has taken down most of PTA East and Centurion.

Capture.PNG
 

Louis72

Expert Member
Joined
Jun 15, 2010
Messages
1,558
Is this break still affecting PTA east? My connection was fine and suddenly getting 60ms local ping and 3mbps on a 50mbps line.
 

Louis72

Expert Member
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Jun 15, 2010
Messages
1,558
Wonder if there is a break again? My local ping went to 200ms yet my speed is reasonable? Anyone else on Telkom?
 

luckystrike

Well-Known Member
Joined
Nov 13, 2007
Messages
135
I am on cool ideas isp and I also have 200 ping on local ips. Seems to be almost everybody On openserve in pretoria
 

APoc184

Honorary Master
Joined
Sep 6, 2008
Messages
24,235
Also struggling tonight. Garsfontein Ext8.

And was bad at the office in Lynnwood Glen as well shortly before closing up shop.

Even Spotify stuttering tonight.

Screenshot_2021-09-02-19-56-36-292_eu.vspeed.mybroadband_1.jpg
 

Louis72

Expert Member
Joined
Jun 15, 2010
Messages
1,558
speed.PNG
Definitely a big drop in speed in the last hour. Ping remained the same.

Must be a break and rerouting going on? The route is now saturated.
 

TheLostPacket

Active Member
Joined
Oct 31, 2019
Messages
36
Same here ping is 380-400ms

Speed was still ok till about 19:00 now barely getting 5mb down and also lot of packet loss now like every 4th ping gets lost
 

Corelli

Expert Member
Joined
Jun 20, 2008
Messages
2,121
My telkom fibre internet connection just went down for no reason!!! i have work tomorrow as i work 100% from home!!! can telkom please assist ASAP!!!! My internet connection is red on the modem!!!
If you dont have LTE failover, my office will tell you to come back. I have to have both or its a ticket back to work.

And yes I can easily use 5gb of data a day, if not more
 

Louis72

Expert Member
Joined
Jun 15, 2010
Messages
1,558
Argh… 200ms local ping again in PTA area…:mad: speed on the low side. Websites resolve slowly.
 
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