TELKOM FREEME StuffUp

[Major Boredom]

Looks like Telkom did F all preplanning again

Got the package on prepaid and then this is the result of call with them

Everyone be warned before you take them up on it

3:02:16 PM) Tsietsi> Thank you for contacting Telkom you’re chatting to Tsietsi, how may I assist you?
3:02:24 PM) Gary Waterworth> Hi Siietsi
3:02:35 PM) Gary Waterworth> Tsietsi
3:02:45 PM) Gary Waterworth> I just bought the freeme 20GB on prepaid
3:02:52 PM) Tsietsi> Good Day Gary, how may i assist you?
3:03:33 PM) Gary Waterworth> I have not received ANY minutes for other networks
3:03:52 PM) Gary Waterworth> and only 300 minutes for telkom mobile
3:04:12 PM) Gary Waterworth> You have been advertising unlimiited calls on Telkom mobile and 1500 minutes on other networks on that plan
3:04:56 PM) Gary Waterworth> ????
3:05:32 PM) Tsietsi> Thank you for the enquiry Gary, please provide me with your cellphone number.
3:05:52 PM) Gary Waterworth> xxxxxxxxxxxxxxxxxxxxx
3:06:56 PM) Tsietsi> Gary kindly stay on the line when i require information on your query.
3:08:39 PM) Gary Waterworth> ok , Just checked teh FUP policy and it is 1500 minutes on the 20GB
3:10:48 PM) Tsietsi> Yes, i do apologise Gary it looks like i will have to log a query with the back office to allocate the free minutes as promised.
3:11:02 PM) Gary Waterworth> SMS's are also wrong
3:12:04 PM) Tsietsi> Please elaborate Gary.
3:15:10 PM) Gary Waterworth> hi stioll there ?
3:15:47 PM) Gary Waterworth> Supposed to have unlimitted SMS's
3:15:54 PM) Gary Waterworth> But restricted to 50 a day
3:16:05 PM) Gary Waterworth> Profile on mytelkom says U have 20
3:17:41 PM) Gary Waterworth> ....
3:17:57 PM) Tsietsi> Please kindly stay on the line Gary.
3:18:27 PM) Gary Waterworth> hello ?
3:22:53 PMTsietsi: Thank you for your patience Gary, your case number is xxxxxxxxxxx all the benefits that are missing should be allocated in the next 7 to 14 business days.
3:22:53 PMTsietsi: We do apologise for the inconvenience caused.
3:23:08 PM You: Hmmmm
3:23:18 PM You: 7 to 14 days ?
3:23:28 PM You: I bought this for teh 1500 minutes
3:23:43 PM You: not just the data
3:24:08 PMTsietsi: Yes that the turnaround time we work with for queries to be resolved Gary.
3:24:30 PM You: Sorrry this is BS , so I must pay extra to call people ?
3:25:37 PMTsietsi: Unfortunately up until your minutes gets allocated, again i do apologize Gary.
3:26:32 PM You: Can I please get a sebior manager to reply on this . It is unacceptable
3:26:41 PM You: senior manager
3:27:28 PMTsietsi: Gary can you forward me your details then i will get a manager to call you in the next 25min as hes on lunch.
3:28:45 PMTsietsi: I will forward him your details and he will call you. Is there anything else you require assistance with?
3:29:11 PM You: Guess this is going to warrant a complaint for incorrect advertising
3:29:40 PM You: Nothing else , off to post this on social networks

 

[The_Librarian]

FREEME more like CAPTUREME?

 

[DrJohnZoidberg]

This happens far to frequently in this country (not only with telecoms companies) where the marketing team and technical teams aren't on the same page or marketing is sent out and stores are left in the dark.

 

[Major Boredom]

Luckily I use a dual sim phone and did it on prepaid lol

So according to the portal page this is all you get LOL
Talk about false advertising

1 (one) line item is right , rest are wrong and a few are missing
BEE at its best
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Once-off Messaging -- SUPPOSED TO BE UNLIMITTED but 50 PER DAY
SMS/MMS: 100 Items remaining
Expires on Fri Aug 26 2016

Once-off All Networks Data -- THIS IS RIGHT
GPRS: 20470 MB remaining
Expires on Fri Aug 26 2016

Once-off FreeMe Social Media - SUPPOSED TO BE 2GB
GPRS: 500 MB remaining
Expires on Fri Aug 26 2016

Once-off Per Second Telkom Mobile and Telkom Fixed Voice - SUPPOSED TO BE UNLIMITTED
VOICE/VIDEO: 300 Minutes remaining
Expires on Fri Aug 26 2016

On-net Free Messaging - SUPPOSED TO BE UNLIMITTED
SMS/MMS: 20 Items remaining
Expires on Tue Aug 02 2016

Bonus Wi-Fi Data Unlimited Speed --- F KNOWS WHAT THIS IS SUPPOSED TO BE
WLAN: 10240 MB remaining
Expires on Thu Aug 25 2016

Campaign Welcome Bonus Messaging - GOT THIS WHEN I TOPPED UP THE WALLET
SMS/MMS: 5 Items remaining
Expires on Tue Aug 02 2016

 

[TofuMofu]

FREEME more like CAPTUREME?

Gotha catch 'em all!

 

[Major Boredom]

Never mind a manager being on lunch at 15h27 LOL and I stil havent had a callback . Wonder what time lunch starts ?

 

[RichardG]

Never mind a manager being on lunch at 15h27 LOL and I stil havent had a callback . Wonder what time lunch starts ?

They trying to escalate it to higher management..

 

[mister]

This happens far to frequently in this country (not only with telecoms companies) where the marketing team and technical teams aren't on the same page or marketing is sent out and stores are left in the dark.

yeah

 

[Major Boredom]

Well they added the voice minutes for other networks , but nothing yet on the missing portions

 

[Johnatan56]

3:27:28 PMTsietsi: Gary can you forward me your details then i will get a manager to call you in the next 25min as hes on lunch.

They're always on lunch, guess it's the excuse when you can't just hang up the phone.

 

[Dennis]

@gary

Bonus Wi-Fi Data Unlimited Speed --- F KNOWS WHAT THIS IS SUPPOSED TO BE
WLAN: 10240 MB remaining
Expires on Thu Aug 25 2016

This is for the telkom wireless ap's spread around at random places.

 

[Saba'a]

My 500mb gone within 10 hours. On vodacom 1gb lasts a month. No downloads done on 3g. All downloads done via wifi.

 

[RichardG]

Has anyone managed to purchase the unlimited package ? I am curious to know if one does get throttled

 

[MrG]

I just loaded the 1GB on my prepaid simcard.

 

[marlinf]

> My 500mb gone within 10 hours. On vodacom 1gb lasts a month. No downloads done on 3g. All downloads done via wifi.

Anything that streams will do so on HD with LTE. Youtube videos, soundcloud, etc use more bandwidth and render high-resolution media as they use the higher speed.

 

[Saba'a]

> My 500mb gone within 10 hours. On vodacom 1gb lasts a month. No downloads done on 3g. All downloads done via wifi.

Anything that streams will do so on HD with LTE. Youtube videos, soundcloud, etc use more bandwidth and render high-resolution media as they use the higher speed.

Nope was not streaming. Its on my secondary phone xiaomi redmi 2 I bought more as a curiosity. So hardly use it as my s7 edge the main phone. But will check next month.

 

[sajunky]

Nope was not streaming. Its on my secondary phone xiaomi redmi 2 I bought more as a curiosity. So hardly use it as my s7 edge the main phone. But will check next month.

I guess, it is Android updates eating data bundle, it could be some apps updating as well (bundled or installed yourself). Many apps do it by default.

 

[Saba'a]

I update via wifi but yep let me check app settings.