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SauRoNZA
Honorary Master
- Joined
- Jul 6, 2010
- Messages
- 47,847
Making a separate thread to document my experience going back to Hellkom...which has been surprisingly good so far.
Got mail from Crystal Web at 08:19 this morning to say my Line Migration has been updated.
Logged a "Call me Back" at 09:20 on Telkom's website where I entered my basic contact details.
09:27 got an SMS from Telkom stating the number they would be calling from and to confirm the "order"
09:34 got a call from a number marked as Spam by Truecaller but thanks to the SMS knew it was Telkom and it was by my request after all.
Got a very friendly, well spoken and knowledgeable chap by the unfortunate name of Courtney who clearly knew his stuff and ran through my details and the typical recorded conversation stuff and then I asked about the LIT Mediabox thing that should now be included and he just confirmed quickly that it can be added since it only officially launches tomorrow.
No problem there it was added to the package as well as the free Router which I don't really need but it's a nice to have anyway.
We got disconnected at some point but more than likely from my end as Vodacom is atrocious if I move around in my house. Immediately called me back and concluded the deal.
Overall I'm very impressed so far with Telkom and Courtney specifically, but he did warn me it might take up to 7 days to get sorted out but I'm hoping to receive the account details today still.
He made one legal mistake though in that he never ever mentioned this would be a 24-month contract and never asked me to accept those terms. I did however volunteer the word contract on my part which might have thrown it off though.
So now we wait for the account details.
I've been told the LIT box, Router and SIM would be arranged with a courier for delivery and I don't need to visit the shop to collect it as was the case in the past.
10:03 - I just got an SMS saying they tried to reach me but were unable to do so. Might just be an automatic system generated message after the call disconnect, or the signal is so **** now they really couldn't get to me.
Got mail from Crystal Web at 08:19 this morning to say my Line Migration has been updated.
Logged a "Call me Back" at 09:20 on Telkom's website where I entered my basic contact details.
09:27 got an SMS from Telkom stating the number they would be calling from and to confirm the "order"
09:34 got a call from a number marked as Spam by Truecaller but thanks to the SMS knew it was Telkom and it was by my request after all.
Got a very friendly, well spoken and knowledgeable chap by the unfortunate name of Courtney who clearly knew his stuff and ran through my details and the typical recorded conversation stuff and then I asked about the LIT Mediabox thing that should now be included and he just confirmed quickly that it can be added since it only officially launches tomorrow.
No problem there it was added to the package as well as the free Router which I don't really need but it's a nice to have anyway.
We got disconnected at some point but more than likely from my end as Vodacom is atrocious if I move around in my house. Immediately called me back and concluded the deal.
Overall I'm very impressed so far with Telkom and Courtney specifically, but he did warn me it might take up to 7 days to get sorted out but I'm hoping to receive the account details today still.
He made one legal mistake though in that he never ever mentioned this would be a 24-month contract and never asked me to accept those terms. I did however volunteer the word contract on my part which might have thrown it off though.
So now we wait for the account details.
I've been told the LIT box, Router and SIM would be arranged with a courier for delivery and I don't need to visit the shop to collect it as was the case in the past.
10:03 - I just got an SMS saying they tried to reach me but were unable to do so. Might just be an automatic system generated message after the call disconnect, or the signal is so **** now they really couldn't get to me.
