Telkom installs Fibre without CPE WTF

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Mimen

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Oct 1, 2011
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Installed Fibre as a gift for a friend. She couldn't get it connected and sent me photos. You can understand why I'm completely and utterly fkn stumped that you do an installation without a CPE. I would not be able to install fibre if my life depended on it but even I know you need a CPE.

Now I have to find a way to get help from them. I swapped from Openserve to Vumatel because I'm a terrified of dealing with them.
 
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M

Mimen

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Oct 1, 2011
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726
Installed Fibre as a gift for a friend. She couldn't get it connected and sent me photos. You can understand why I'm completely and utterly fkn stumped that you do an installation without a CPE. I would not be able to install fibre if my life depended on it but even I know you need a CPE.

Now I have to find a way to get help from them. I swapped from Openserve to Vumatel because I'm a terrified of dealing with them.
 
H

Herr_Koos

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Openserve are not an ISP. When they install fibre, it's fibre only. You have to pick your own ISP, and they will supply the CPE (assuming by CPE you are referring to the router)
 
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stricken

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Herr_Koos said:
Openserve are not an ISP. When they install fibre, it's fibre only. You have to pick your own ISP, and they will supply the CPE (assuming by CPE you are referring to the router)
Click to expand...

Openserve (or Vumatel, etc) installs the CPE which terminates the fibre. The ISP optionally provides a router to plug into the CPE.
 
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Herr_Koos

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stricken said:
Openserve (or Vumatel, etc) installs the CPE which terminates the fibre. The ISP optionally provides a router to plug into the CPE.
Click to expand...

If by CPE you are referring to the GPON ONT, then yes, it should be part of the installation. CPE is a pretty ambiguous term.
 
M

Mimen

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Oh OK thanks its the GPON ONT then. Luckily im with Afrihost and their service is really good. I called them and they wil luckily contact Telkom on my behalf. I am so relieved I can cry. Is anyone on here happy with service from Telkom on any of their products. My brother batteled for years and years to get his ADSL speed fixed. He eventually swapped to mobile data just to get rd of them.
 
MickeyD

MickeyD

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Mimen said:
Oh OK thanks its the GPON ONT then. Luckily im with Afrihost and their service is really good. I called them and they wil luckily contact Telkom on my behalf. I am so relieved I can cry. Is anyone on here happy with service from Telkom on any of their products. My brother batteled for years and years to get his ADSL speed fixed. He eventually swapped to mobile data just to get rd of them.
Click to expand...

So your problem is with TELKOM ISP, not Openserve the network provider?
 
J

Jimmy-Z

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Sep 25, 2011
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Mimen said:
Oh OK thanks its the GPON ONT then. Luckily im with Afrihost and their service is really good. I called them and they wil luckily contact Telkom on my behalf. I am so relieved I can cry. Is anyone on here happy with service from Telkom on any of their products. My brother batteled for years and years to get his ADSL speed fixed. He eventually swapped to mobile data just to get rd of them.
Click to expand...

I'm not happy with my ADSL either, looking to a WISP for connectivity now :(
 
Geoff.D

Geoff.D

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There are many steps in this process as I am starting to see.

(1) A fibre supplier moves into the area and does the basic infrastructure installation. Some (OpenServe is one) stop at the fibre DP on the pole. Others (Vumatel) will install a fibre all the way to a small box on the outside of your premises and terminate two fibre cores on a standard Fibre connector.

This is where it stops until you apply for a service, via your selected ISP.


(2) OpenServe also seem to go further in some installs and will install a fibre drop wire or a connection to an ONT unit in your home. Vumatel seems to only do this when you sign up either direct with them or via an ISP?? Again the process stops until you choose an ISP.

(3) You choose an ISP. At this point an access device (router) will be installed by the ISP, or, they will ask you to buy and install it?

I like the way Vumatel does it. A fixed termination point on the outside of your premises. Thereafter, running a fibre patch cord becomes entirely your problem. It means you are not bound by what the fibre supplier wants to do and can install the connection logically, neatly, and to where you want it, not to where the on site team decides is "good enough".
 
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