Telkom Internet your ISP for life!...

[Vio]

I now totaly understand the meaning of thows words:

Can any one please explain to me how you cancel a TelkomInternet account that you got off their online system and that is not attached to your phone bill.

I phoned telkom, and they said I must mail their idirect email address. But I got squat no response at all from that so I mailed their accounts and support aswell.

No response...

Someone please if you have any information of how I can cancel these bloody accounts leme know please.

 

[Napalm]

Telkom for Life. lol

In Italy they call it the mafia, here they call it Telkom.

I would email the accounts department with your reference number, or account username etc.. and tell them to cancel.

Otherwise it would be best to go down to one of the telkom offices and sort it out there. That would be my best guess


i would email the ADSL specific queries : adslsupport@telkomsa.net

 

[Surv0]

Cant you just tell those fools on 10215 to cancel it?

 

[kaspaas]

Write a letter in which you state that you are cancelling your contract.

If neede, add to this that all debit authorization is cancelled and any attempt to execute a debit order will result in criminal charges.

Make a copy, and sign both.

Go to you local Telkom customer care offices, and have them sign and stamp your copy as proof that they have received it with the Telkom employee printing his/her name and Telkom staff no. It might be a battle, because the staff are not willing to get pulled into a legal nightmare.

Don't hesitate to to actually lay the charge if needed.

Last time I did this, everything went without a hitch - no need to go to the police.

A client went soft and did not have the copy signed etc by Telkom - and now he is beyond screaming at Telkom.

 

[Vio]

Yea I tried mailing that ADSLsupport address aswell no reply at all...

I think the only way to sort this is to go visit my local telkom direct office with a crowbar.

 

[bullfrog]

If you have a debit order, I think the easiest way would be to take all the funds out of the bank account and get a new bank account.
You say that it's not on the same account as your phone, so they won't cancel your phone if you don't pay.

Try what was said above, make it a legal matter. Also once someone is responsible, things seems to go a bit faster.

 

[MrSmith]

email idirect@telkomsa.net normally works.
But goodluck you are going to need it.
Plus I am sure they will also only cancel it after 30 days.
Telkom now seem to have a 30 day notice period on all ADSL products.
Sucks I know.


My sad story:
Against my better judgement, on 5 Sept I thought I would give the Telkom Internet online signup (https://online.telkomsa.net/external) a try for a 2GB account.
(Been reading all the stories on www.myadsl.co.za) of people going way over their cap’s)
So I sign up entering all my details and credit card details and hit pay, I then just get a white screen in my browser and “done” in the bottom left so I leave it for a couple of minutes thinking something may still display, but nothing does. Hit “back” to try and resubmit, get error message. It is now at least 10 min later and I have not been emailed a username and password nor had I received a sms from FNB’s “in contact” indicating that my credit card had been charge so I assumed that it had not worked and laugh it off as being another one of Telkom’s ineffective services.
This morning I wake up to a sms indicating a credit card charge of R199 from you know who, you can only imagine my surprise and excitement at being billed for a service I have never received.
Well after 3 phone calls and around 2 and a half hours of holding and repeating my story about 5 times I finally get hold of Pako on 0800 500 200 who begins to understand my frustration and disappoint in the beast that is his employer.
Pako then goes above and beyond, he asks if I can quickly type out a fax explaining and fax it to him while he is on the line, he then asks me to hold while he personally takes my fax upstairs to the people at idirect. I hold for another 7 minutes or so and he then returns and confirms that he handed it to “someone in charge” up there and they assured him it will be attended to.
Hopefully someday soon “my” account will be cancelled and my credit card will be credited.

If Telkom Internet ever think they can compete in the ISP sphere of customer online account signups / account management and service they better have a very close look at the way www.webafrica.co.za do things, if fact the words case study spring to mind.

Telkom Internet with all your resources you could really do it so much better.
Does anyone care?