Telkom line upgrade issues

T

TheGrove

Expert Member
Joined
Jan 4, 2013
Messages
1,314
Okay so I want to upgrade my line to 10mb, go to the line checker and it tells me 4mbps is max supported. Okay so that is a no go.

Colleague at work lives a few houses down and has 10mb.

So off I go to Broadband stats and according to them we are on the same exchange. Go to the telkom line checker and check both telephone numbers, 021 554 ****, mine is 4mb max his is 10mb max.

Get on the line with Telkom and the answer I get,

Tlekom - "You are limited to 4mb because of the meter"

Me - "What meter?"

Telkom - "The system says you cannot have 10mb becuase of the meter, your colleague can get 40mb though"

Me - "I still don't understand, we are on the same exchange and I cannot be upgraded because of a meter, what meter?"

Telkom - "please hold"

beep and then got transferred to the technical department, 30 minutes still on hold.....

Any telkom reps here that can maybe lend a hand?
 
T

TheGrove

Expert Member
Joined
Jan 4, 2013
Messages
1,314
Okay so after another 40 minutes of holding I got through to the technical department.

Gave them my number and they confirmed that I am not able to get 4mb, gave them the other number and confirmed he can get 10mb and he is on the same exchange. He said I should go through to the installations department and explain this to them they will put me on 10mb

Okay, after spending onother 10 minutes explaining this to the new lady I was speaking to she gets a very aggresive supervisor to take over the call that would not give me her name.

She just said you cannot get 10mb sorry and put me through to the technical department again.

Wow, Telkom great service as per normal.
 
MickeyD

MickeyD

RIP
Joined
Oct 4, 2010
Messages
139,117
Looks like you are linked to different DSLAMs in the same exchange.

Your mate is on a newer DSLAM than you. You will have to ask them to swop your port to the other DSLAM (your telephone number will stay the same).
 
T

TheGrove

Expert Member
Joined
Jan 4, 2013
Messages
1,314
Thanks man, I did ask if they could move me but I got a very clear NO from the technical department.

Rather frustrating, he got his SMS this morning telling him he can now apply for 40mb :(

Will check the link out.
 
You must log in or register to reply here.
Top