Telkom LTE DNS very slow

[CPTBoy]

Is anyone else picking up the default DNS used by TM LTE is very slow resolving names? Download speeds, streaming, gaming are all fine. Browsing is just a pain when resolving pages.

When I switch to 8.8.8.8 it's faster, but still not as fast as it can be. Are there alternative DNS addresses I can use?

 

[Hansolo]

I can't download torrents anymore? It's fast and then it cuts out after a few minutes, what is going on?

 

[CliffB]

well i cant do anything....cant game, cant browse....cant do anything because of going from a 40mbps LTE service to half a meg.

Upload speed is even faster than my download....and guess what? Telkom Mobile have no answers

 

[fxwealth1]

I am having the same problem as cliff. im in weltevredenpark area. ever since mid December 2014 ive had bad download speeds went from around 5mbs to under 0.5 mbs. i logged a call on 17 Feb 2015 (case number 16760669). got a call from telkom on 21 Feb saying they would send technician...im still waiting. My upload speeds are also faster then download speeds. Is this not a breech of the contract how can they say they are supplying you with the fastest internet and yet i can barely talk on skype or watch a you tube video without buffering. How does that suddenly happen overnight. Am i the only person experiencing this issue ?

 

[Telkom]

I am having the same problem as cliff. im in weltevredenpark area. ever since mid December 2014 ive had bad download speeds went from around 5mbs to under 0.5 mbs. i logged a call on 17 Feb 2015 (case number 16760669). got a call from telkom on 21 Feb saying they would send technician...im still waiting. My upload speeds are also faster then download speeds. Is this not a breech of the contract how can they say they are supplying you with the fastest internet and yet i can barely talk on skype or watch a you tube video without buffering. How does that suddenly happen overnight. Am i the only person experiencing this issue ?

Hi fxwealth1,

We do apologise for the experience.

The matter has been escalated as urgent to our technical team for further assistance.

We will make contact and arrange a visit to your premises.

Your social media ref: SM94124.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team

 

[RichardG]

Experienced the same thing over the weekend using Telkom Mobile wanted to apply updates to windows and no throughput whatsoever had to switch over to cell c for windows updated to take place.


Something is happening with their network currently and I do hope it gets resolved. Example some websites didn't load while others loaded perfectly on another network..

Either could be a routing issues.. Reminds me of vodacom

 

[Telkom]

Experienced the same thing over the weekend using Telkom Mobile wanted to apply updates to windows and no throughput whatsoever had to switch over to cell c for windows updated to take place.


Something is happening with their network currently and I do hope it gets resolved. Example some websites didn't load while others loaded perfectly on another network..

Either could be a routing issues.. Reminds me of vodacom

HI RichardG


Thank you for making contact with us.

We would like to intervene and assist further.

Please advise if the issue still persist and confirm your location via PM, with affected number
and contact details for further assistance.

Your Social Media Reference Number: SM94889

We sincerely apologise for the inconvenience.

Regards,
Launa Molapo
Telkom Social Media Team

 

[PieterSJ]

Same issue as CliffB & fxwealth1.

I signed with Telkom LTE in December after I received a demo at home. Had great download speeds of between 30 - 40 mbps until mid January. Since then download speeds of 0.3 mbps. x100 slower than usual. Logged a call (Case Nr. 16708493) end of January. Had a technician at my house in Fairland. He couldn't find anything wrong, but said that he would escalate the fault to another department. He figured the problem had to be at the tower? Problem still hasn't been resolved - wonder what would happen if I pay x100 less

 

[Telkom]

Hi PieterSJ,

Please be advised that our Technicians have tried to contact you on the 825... number and your phone is always engaged and they have requested for you to PM us your alternative contact number and the covenient time to contact you and assist further.

Your Social Media Reference Number: SM95498

We sincerely apologise for the inconvenience.

Regards
Ntsikelelo Ngcanga
Telkom Social Media Team

Same issue as CliffB & fxwealth1.

I signed with Telkom LTE in December after I received a demo at home. Had great download speeds of between 30 - 40 mbps until mid January. Since then download speeds of 0.3 mbps. x100 slower than usual. Logged a call (Case Nr. 16708493) end of January. Had a technician at my house in Fairland. He couldn't find anything wrong, but said that he would escalate the fault to another department. He figured the problem had to be at the tower? Problem still hasn't been resolved - wonder what would happen if I pay x100 less

 

[PieterSJ]

Issue resolved!!! Download speeds not as great as it used to be, but I can live with 16 mbps. Apparently the problem was at the tower. The LTE service in the Fairland & Weltevredenpark up and running again

 

[Fluffyct]

Flush DNS Resolver cache

Try flushing your DNS cache as well, from the command prompt:

• 
  [*]WinXP: Start, Run and then type “cmd” and press Enter.
  [*]Vista and Window 7: Click Start and type the word “Command” in the Start search field. Finally right click the command prompt icon and select the option to “Run as Administrator”.

In the open prompt, type “ipconfig /flushdns” (without the quotes).

Refer to this page for more info and details on how to clear Chrome's internal DNS cache as well:

http://www.howtogeek.com/197804/how-to-clear-the-google-chrome-dns-cache-on-windows/

 

[stephanvii]

Hi, since yesterday my Telkom LTE has been extremely slow here in Alberton (Brackendowns), any reason for this?

 

[cleask]

Hi, since yesterday my Telkom LTE has been extremely slow here in Alberton (Brackendowns), any reason for this?

I'm on Telkom 3G( 10+10 ) in Brackenhurst and its pretty much dead.... Logged a call already with Telkom

 

[christo engelbrecht]

Also having the same problem for the past 3 weeks in the Mayville area, during the day I get 30 mb but at night from 7 up and to 10 I get 3mb per second, is Telkom attending this problem?

Christo

 

[D4A4EVER]

Same problem

well i cant do anything....cant game, cant browse....cant do anything because of going from a 40mbps LTE service to half a meg.

Upload speed is even faster than my download....and guess what? Telkom Mobile have no answers

Im having the exact same problem and mine has been down for over a week download speed of 70kbps upload 1mbps.

Telkom has no answer for me other than we will send someone.... well Im still waiting!

 

[Henno Schutte]

I have LTE Uncapped package from Telkom.

For the last 3 weeks, my internet speed has gone down from 12Mbps to 0.2Mbps! Often only reaching 12kbps download speed, atlough my upload speed is at 9Mbps.

I logged a complaint at Telkom on the 21st of August, with still NO reply (although I was promised a call within 72 hours). This is very very bad service

 

[Rick]

Yes, the last couple of weeks LTE has been useless.

Chrome reads "resolving host" and comes to a halt, so it really does seem like a DNS issue. This goes on for about 10mins then it goes back to normal for 10mins, and repeats.

I am on the R900 LTE package, in Tygerberg area.

 

[Noob-Noob]

Yes, the last couple of weeks LTE has been useless.

Chrome reads "resolving host" and comes to a halt, so it really does seem like a DNS issue. This goes on for about 10mins then it goes back to normal for 10mins, and repeats.

I am on the R900 LTE package, in Tygerberg area.

Same here, and im in Pretoria, but mine only started yesterday. "Resolved host" for the 1st team, -_-

 

[Noob-Noob]

This seems to be pretty accurate since i stay in one of the "Yellow" sections

http://downdetector.co.za/status/telkom/map/

 

[Rick]

According to that map, all major cities JHB, CT, PE, KZN, are down, and my area is in a light yellow haze. Not very helpful.

Thank you for the link, though. It is something at least.