Excessive Data usage with Telkom LTE
I recently signed up for Telkom's 7.5GB LTE deal , previously with Mweb -ADSL - 3GB & only once in 3 years used more than the 3GB in a month. This is the first month of the LTE deal & so far have used 9GB of data !
Obviously I expect to use more because of improved speed & reliability , but not downloading movies etc so can't understand the increased usage ! Has anyone else experienced this ??
I have a similar experience. I find it highly unacceptable that such high data usage occurs with Telkom LTE! This is not the first time I hear this! Similar feedback from other new LTE customers reported to me as well after making my issue known...
My Story:
I wanted to upgrade from a "Slow 2Mb ADSL" connection and was advised by a Telkom Mobile agent (Telkom Direct store) to go the new faster LTE route. As I previously had a 10+10Gb ADSL line and hardly ever exceeded my monthly cap, I opted for the 20Gb/month LTE contract. Within the 1st 10-days of my activation the 20Gb cap was reached!!! #$%^@*! Obviously I had to "Top-up" at the "More-expensive" Mobile data rates to ensure connectivity. In month two the same happened to which I realized that there is a problem, This was NEVER the case with my ADSL line and I have never used 20Gb/month before!!?
I requested a breakdown of my usage to try and determine what caused this massive increase in usage, but was told detailed usage indication is impossible. I asked if I could revert back to fixed ADSL instead of LTE and told: "No, the Telkom Mobile and Telkom-ADSL services are separate and that I'll need to cancel my LTE contract with full penalties due on the two year contract! %$#@*&!? It was then suggested that I upgrade my 20Gb/month capping to a 50Gb/month LTE contract at R699/month. Firstly I could not do this in month two and had to wait out a 3-month contract probation period before I could upgrade!!!! %$#@*&!? After having to Top-up in month three again, I finally upgraded to the 50Gb/month LTE from day-1 of month four. NEEDLESS TO SAY - I AGAIN REACHED THE 50Gb/Month cap on day 25 of the month and again almost every month after that between days 20 to 28!!! THIS IS IMPOSSIBLE - I CANNOT BE USING 50GB in 20-days EVERY MONTH!!@#$#%^&*#@$!?
I do NOT do any Streaming, Yes, we play some Sony-PS3 games and use internet, but surely not 50Gb every month!? Yes we have Apple I-tunes with six devices connected, but surely not 50Gb every month!? Yes we have two PC's connected, one laptop and one Desktop with Windows and Anti-Virus updates (now scheduled for a/h 00h00-07h00 updates) but surely still not 50Gb every month!? This is ridiculous!!!
I even went as far as increasing Wifi connectivity security with specific device IP/Mac address access only allowed, to ensure no hacking. But still the excessive usage continues month-after-month!! NOU IS EK GATVOL!
To make matters even worse now, from time to time a low/slow connection occurs and the intended High-speed for LTE is not achieved. Thus a "Reliable connection" is also not achieved anymore. Connectivity is even lost and resetting the LTE router is becoming "old-news" now. Simply not a viable/acceptable solution as suggested by Telkom support agents anymore!!!? $%^&&*!@#$*!?
When phoning Telkom Mobile support 10210 from home, I get the following responses:
1. Oh you will naturally be using "more data with LTE" because of the faster upload-/download speeds being achieved with LTE (Updates, etc.). This is "Normal".
2. Sorry - our systems are down, please try phoning back later for support...
3. Service agents not available after hours, please phone during business hours.
4. As my area is on the "Edge" of the LTE-coverage area, I may lose connectivity from time to time. [This is ridiculous and unacceptable]
The irony is that I am inadvertently binded to a two-year agreement, with cancellation penalties. Telkom does not want to "Budge" in allowing me back to "fixed-line-ADSL" with Telkom, without penalties, and still cannot prove to me what is using up my 50Gb/month LTE data every month, nor what is causing a reduction in quality of service or connection.
I would love to know if anyone else is experiencing the same "High data usage" with Telkom Mobile LTE?? I am starting to think this is a "billing issue" and not a "usage issue".
Please suggest ways for me to monitor data traffic usage? Surely Telkom should supply this service as proof of what is being used by each LTE client!?
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