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Telkom LTE is unplayable for Online Gaming!!!!!!!

HowTo

Expert Member
Joined
Aug 7, 2006
Messages
2,372
#1
@Telkomza

I have send various e-mails to Telkom regarding this problem

This problem started Sunday 1 October 17 @15:00.

Since then weekly @20:00 becomes unplayable for online gaming. Latencies go through the roof 1000ms.

I have send of two e-mails this week received 0 so far. ( Down speed 1mbps and up 6.5mbps)

Telkom you have come so far now you letting your guard down.
 
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cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
10,635
#4
I have done so 2300Mhz and 1800Mhz does not work.

Under 2300Mhz SINR =23dB and under 1800Mhz =9dB. Higher is better.
Indeed SNR higher is better but 1800MHz catches noise easier so don't look at the SNR value for now as 9dB SNR for 1800MHz is pretty good. Test the latency on the 1800MHz band compared to the 2300MHz. 1800MHz will always be lower speeds and weaker stats but could provide a better latency when 2300MHz get congested during peak times.
 

HowTo

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2,372
#5
Indeed SNR higher is better but 1800MHz catches noise easier so don't look at the SNR value for now as 9dB SNR for 1800MHz is pretty good. Test the latency on the 1800MHz band compared to the 2300MHz. 1800MHz will always be lower speeds and weaker stats but could provide a better latency when 2300MHz get congested during peak times.
Ok i will force it tonight too 1800Mhz. Lets see how it goes.

Think with all the problems i had i selected Auto, then it jumps between 4 cell id 57xxxxx numbers.
5700102
5700099
5700096
5700106

Lets see if i can play beyond 20:00 tonight.
 
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cavedog

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Messages
10,635
#6
Ok i will force it tonight too 1800Mhz. Lets see how it goes.

Think with all the problems i had i selected Auto, then it jumps between 4 cell id 57xxxxx numbers.
5700102
5700099
5700096
5700106

Lets see if i can play beyond 20:00 tonight.
Yes those numbers suggest same tower but different frequencies and panels on the towers. Should not jump but could if your antenna points directly between 2 then the router might change.
 

HowTo

Expert Member
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Messages
2,372
#7
Yes those numbers suggest same tower but different frequencies and panels on the towers. Should not jump but could if your antenna points directly between 2 then the router might change.
Speed test wtf: 1800Mhz

Last Result:
Download Speed: 6410 kbps (801.3 KB/sec transfer rate)
Upload Speed: 17517 kbps (2189.6 KB/sec transfer rate)
Latency: 194 ms
Jitter: 13 ms
‎2017‎/‎10‎/‎05‎ ‎18‎:‎43‎:‎08

upload is better wtf, network belly up. At 1800Mhz.
 
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HowTo

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Aug 7, 2006
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2,372
#8
Another speed test 1800Mhz

Last Result:
Download Speed: 1357 kbps (169.6 KB/sec transfer rate)
Upload Speed: 11023 kbps (1377.9 KB/sec transfer rate)
Latency: 211 ms
Jitter: 170 ms
‎2017‎/‎10‎/‎05‎ ‎20‎:‎45‎:‎12
 
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HowTo

Expert Member
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Aug 7, 2006
Messages
2,372
#9
2300Mhz



Last Result:
Download Speed: 832 kbps (104 KB/sec transfer rate)
Upload Speed: 6386 kbps (798.3 KB/sec transfer rate)
Latency: 215 ms
Jitter: 4 ms
‎2017‎/‎10‎/‎05‎ ‎20‎:‎49‎:‎36
 

HowTo

Expert Member
Joined
Aug 7, 2006
Messages
2,372
#10
Morning

I have done what every reasonable person would have done. Signed up with rain lte-a , month to month.
No contracts what so ever.
If it does not work out move on.
 

HowTo

Expert Member
Joined
Aug 7, 2006
Messages
2,372
#11
Telkom

check this out at 15:00

Last Result:
Download Speed: 944 kbps (118 KB/sec transfer rate)
Upload Speed: 13573 kbps (1696.6 KB/sec transfer rate)
Latency: 214 ms
Jitter: 7 ms
‎2017‎/‎10‎/‎06‎ ‎15‎:‎10‎:‎23

Another one All above setting is London UK

Last Result:
Download Speed: 1596 kbps (199.5 KB/sec transfer rate)
Upload Speed: 7497 kbps (937.1 KB/sec transfer rate)
Latency: 205 ms
Jitter: 8 ms
‎2017‎/‎10‎/‎06‎ ‎15‎:‎26‎:‎23

Leaves much desired.
 
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HowTo

Expert Member
Joined
Aug 7, 2006
Messages
2,372
#12
Morning

Found over the weekend my Signal dropped from the router. Indication was Red and nor Cyan colour anymore.

It is strange Telkom ignores you in regard of this.

I have received direction from Rain were to point my antenna. Waiting for router and lets see if there is live after Telkom.
 

Lament

Executive Member
Joined
Feb 1, 2010
Messages
6,079
#13
Morning

Found over the weekend my Signal dropped from the router. Indication was Red and nor Cyan colour anymore.

It is strange Telkom ignores you in regard of this.

I have received direction from Rain were to point my antenna. Waiting for router and lets see if there is live after Telkom.
I also made the move to RAIN. I have had it now for +- 14 days, of the 14 days there was 1 day whereby I got bad speeds, this has however been resolved and I'm getting 70mbps every night. Telkom on the otherhard I have issues each and every single night, for months now.

There are however people on RAIN who has issues, go and check on the "RAIN" subforum. But I'm with "BuzyBuy" and personally, I can't be happier (Touchwood)
 

HowTo

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Messages
2,372
#14
I also made the move to RAIN. I have had it now for +- 14 days, of the 14 days there was 1 day whereby I got bad speeds, this has however been resolved and I'm getting 70mbps every night. Telkom on the otherhard I have issues each and every single night, for months now.

There are however people on RAIN who has issues, go and check on the "RAIN" subforum. But I'm with "BuzyBuy" and personally, I can't be happier (Touchwood)
The good thing about this I'm not bound by a contract. Month-Month i will run it. If i don't like it, I cancel.

We assume to much hear in South-Africa. They give us crappy service but we keep on paying.


I read about them don't know who they are.
Could be that i might be joining them in the coming months. I'm a vivid gamer so latency is a big issue here.
I have contacted Telkom here on the forum and by e-mail and the great news is no response. What does this tell you.
You can decide for your self.
I'm not the casual down-loader who does not care when download will be completed.

There should be law's in place that protect the man in the street, companies that supply bad service.
 
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namzsteve

Expert Member
Joined
Oct 12, 2012
Messages
1,409
#15
I also experience such with my Telkom LTE thingy, on LTE the connection is very good but the performance is totally unacceptable roaming on MTN or not, it takes me a good 15 minutes to download a 2mb email attachment and that just pisses me off, I have complained on Facebook, I've called their call centres, i've complained at the stores but nothing.

The 3G no the other hand is alright. I really don't understand why, but at least I am not bound to it.
 

HowTo

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Joined
Aug 7, 2006
Messages
2,372
#16
Hi every one on Rain network
MyBroadband speed test:JHB

Ping: 18ms
Download: 50.94Mbps
Upload: 9.78Mbps

Played online and what a joy. Straight line 180ms latency.

So far no reply from Telkom.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
10,635
#17
Hi every one on Rain network
MyBroadband speed test:JHB

Ping: 18ms
Download: 50.94Mbps
Upload: 9.78Mbps

Played online and what a joy. Straight line 180ms latency.

So far no reply from Telkom.
Sadly Telkom offers value others don't and thus performance suffers. Nice speeds on Rain LTE I get max 6Mbps on a good day otherwise it's like 2Mbps but the Telkom tower next to me 30Mbps with stable latency.

So mobile is a best effort service at best it seems.

I won't count your stars yet. Rain has some aggressive pricing and now includes free router so I expect people to jump on it like everyone did with Telkom LTE deals
 

HowTo

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Aug 7, 2006
Messages
2,372
#18
Morning

Speed test to London.

http://www.speedtest.net/result/6696444532.png

Remember Telkom also gives free modem.

won't count your stars yet. Rain has some aggressive pricing and now includes free router so I expect people to jump on it like everyone did with Telkom LTE deals
It will last till 2018, hope by then pricing has come down or data remains.

I also saw graphs were rankings were shown, we are at the bottom of the pile.
 
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HowTo

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Aug 7, 2006
Messages
2,372
#19
Morning

If Telkom wants to keep his existing customers need to do something special.
Very easy, they should cater for Gamer's.
Where latency should not become a issue when playing overseas.

That should be easy to do. During application it should be option.
 
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M_Kat

Well-Known Member
Joined
Aug 3, 2017
Messages
143
#20
I've experienced no such problems with Telkom thus far , speeds are stable at 30mbps on a slow night. It's not without its problems but the pricing of their data packages are competitive, and it doesn't hurt that I live within a KM of 3 cell towers.
 
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