Telkom LTE self-service portal deleted

[Methuselah]

Hiya.

I use to have to go to http://onnet.8ta.com.
That disappeared without notice ... but I guessed it again on http://onnet.telkom.co.za
Now that too has gone ... redirects to telkom main page.

So I have registered as a user, but that is all I have been able to do.
Cannot add my number under Add Personal number - says ID number phone number combo is invalid.
Cannot manage my subscriptions - enter the number and the "Load subscription" spins forever ....

Customer dis-service

Anyone with any ideas ?

 

[Methuselah]

Twice now I have suffered through one hour phone calls to support.
They are clueless as to how to resolve.
( And cannot even log a fault - Internet Connectivity Issues !!!! friggin Durban juniors )

So now I am without data or the ability to buy more.

Ah fekkit ... best I cancel this contract then.

Okay so ideas on who else provides LTE or Fibre to the Highveld suburb in Centurion ??
Am I stuck with this cr@p service??

 

[ITCynic]

Have you tried the "My Telkom" link on the Telkom website ?

I can log in to my self service portal there for 3G so maybe your service is available from there as well ?

 

[Methuselah]

Yebo - that's how I could register, but there are no numbers linked - and the link process is borked as well.
>> So I have registered as a user, but that is all I have been able to do.
>> Cannot add my number under Add Personal number - says ID number phone number combo is invalid.
>> Cannot manage my subscriptions - enter the number and the "Load subscription" spins forever ....

 

[supersunbird]

Their portal is faulty for everyone:

https://mybroadband.co.za/vb/showthread.php/874234-Telkom-Mobile-check-balance-and-data-usage

 

[BigAl-sa]

Working fine with the old Telkom Mobile app on Android. Don't have the new app on my phone.

 

[Gaz{M}]

Twice now I have suffered through one hour phone calls to support.
They are clueless as to how to resolve.
( And cannot even log a fault - Internet Connectivity Issues !!!! friggin Durban juniors )

So now I am without data or the ability to buy more.

Ah fekkit ... best I cancel this contract then.

Okay so ideas on who else provides LTE or Fibre to the Highveld suburb in Centurion ??
Am I stuck with this cr@p service??

Take the SIM out and insert into a phone and use *180# to buy bundles?

 

[Magandroid]

Hiya.

I use to have to go to http://onnet.8ta.com.
That disappeared without notice ... but I guessed it again on http://onnet.telkom.co.za
Now that too has gone ... redirects to telkom main page.

So I have registered as a user, but that is all I have been able to do.
Cannot add my number under Add Personal number - says ID number phone number combo is invalid.
Cannot manage my subscriptions - enter the number and the "Load subscription" spins forever ....

Customer dis-service

Anyone with any ideas ?

Having the same damn problem. So frustrating.

 

[supersunbird]

Portal issues seem to be fixed now, I can "Login Instantly" again.