- Joined
- Jul 22, 2003
- Messages
- 66,740
To achieve this, Telkom Media must divorce itself from Telkom, the hapless telephone and broadband operator, which seems to think customer service is equivalent to taking 24 hours to assemble the complex components of a bun when a burger is ordered.
One can hardly wait for new telephone entrant Neotel to end the hopeless Telkom monopoly, and hope it does better, in the same way that Telkom Media wants to end the 20-year MultiChoice stranglehold on the pay television sector.
Yep, I gave up trying to get through on 10212 to report an analogue line being dead - must have spent more than 2 hours over several days on hold listening to Telkodemonopolies yapping about how it is sponsoring some Lie-on King production - eventually I gave up and reported the fault on Telkodemonopolies' website, I did get a fault reference number via SMS 24 hours later, and have tried requesting progress via the same fault reporting page entering that reference number I got, but the analogue line is still dead going on 2 weeks now. Luckily my ADSL line is still working...Telkom has a dedicated number for consumers to report faults. If the line is not engaged it rings forever. When I tried reporting a fault this week, I held on for 10 minutes and then 12 minutes, but nobody answered the damn phone. Chatting to several people, I'm not the only who thinks Telkom's service stinks.