I am surprised how quickly 8ta responds to complaints on social media channels. This is however not true for call centre complaints.
We (my wife) took out a contract with 8ta and at that time their map had shown full 2G and 3G coverage in my area. We set up the device and at first we had no service. This was quickly resolved by the technical team before doing a on-site visit.
The technician confirmed poor coverage (signal of -99dbm to 103dbm [device automatically disconnects at -109dbm]).
We had endless telephonic conversations, technical discussions and at the end of the day the result was: "Mr Lottering, we have taken notice of your complaint, but it is not feasible to expand our network in your area, maybe we will expand in the future".
This could have been an acceptable reply if I was living in a extra rural area, but infact I am living in the Moot (Pretoria Gardens).
Since then their map had been updated, and the exact place of my installation (E1820 over Netgear 3G, with Poynting Directional External Antennae) for about a 5m radius there is no coverage. I have now resulted to unwillingly accept the slow speeds and poor reliability (ito MTN failover and 8ta coverage) and use it mostly at my place of work (Lynnwood).
Innovative... I must say.
I completed the 2012 myBB survey and this is the results:
Your Latest Results
Test conducted on 19 June 2012 19:57:37
Download Speed: 1084 kbps (135.5 KB/sec transfer rate)
Upload Speed: 719 kbps (89.9 KB/sec transfer rate)
Latency: 162 ms
Not bad for a network that provides 21Mbs DL and ~7Mbs UL.