Telkom Mobile Cancellation - Here Starts My Story.

[Anonymous™]

Friends, lurkers, and esteemed guests,

The time has come that I bid adieu to Telkom Mobile. Since I know the horror stories of how Telkom will do all it can to shaft you but adamantly refuse to cancel their service to you, I am playing them by their own book and rules.

8 Days ago, June 21 to be precise, I sent them an email with "the form" and my ID to the correct email. (PLEASE NOTE: FIXED SERVICES and MOBILE have different mail addresses!!!).

Since I have heard nothing from them, I followed up with a call today. I was told they will get to it asap but may take up to 21 WORKING days. Thereafter someone from Retentions will contact me and try to promise me the world. I am supposed to tell them off and my package will be cancelled with effect as I stated on my forms/we discuss.

I asked for the notice period to commence on 1 July in the email to them so let's see how this plays out. I will keep you guys posted.

I guess I am sharing this to help future Cancellers for reference.

PS: I have read people saying do it in branch for XYZ reasons. Only do in store IF you will get the evidence that it is submitted. I opted for email because if we should have to go sit before the National Consumer Commission again (which I have with Telkom) - I prefer bringing the proof.

 

[iCuSD]

Have you tried dealing with the social media team when i was canceling my landline i dealt with them and it worked smoothly but maybe it was my luck that it did because i have read so many other people complaining i guess its just the luck of the draw.

 

[Anonymous™]

Have you tried dealing with the social media team when i was canceling my landline i dealt with them and it worked smoothly but maybe it was my luck that it did because i have read so many other people complaining i guess its just the luck of the draw.

Their social media team is excellent. But it unfair and hard on them to run to them everytime iets is fout. Way I see it, follow normal process and when it doesn't work, escalate a notch.

After not getting a response on my email, I escalated with CEO's office, the recipient only saw the email on Monday (leave) and this morning I got my reference number for the cancellation so thus far, we are looking good.

 

[LCBXX]

I submitted a cancellation form and literally got a SMS one morning saying was was migrated to Telkom Prepaid. No retention call, nothing.