Telkom Mobile: connects to the network, but not to the net

[neo_]

Have been having this issue since last week. Modem (DWM-156) connects perfectly to the network every time, but Windows reports that there is no internet access.

Today, I connected, and it was up for less than a minute, then went down. Connected again with a console open, and pinged Google; all fine. Then repeated the same command immediately after and got a request timeout. And then again, "unable to find server". Wash, rinse, repeat.

I assume it's the tower that provides coverage to my area - it's broadcasting a good signal, but not connecting to the net. Support escalated my enquiry to the technical departmet last week Thursday, and they haven't gotten back to me (not sure if marking something as "urgent" even helps, these days). What's even worse is that Support isn't able to tell me what's wrong, or what could be wrong. They're given a set of instructions to guide customers in troubleshooting, and nothing more. They would be unable to tell you if a particular coverage area was having difficulties. And, they can't put me through to technical? Huh?

So hanging on for technical now (hope this doesn't take too long), and using Vodascum (and by scum, I mean expensive) in the meantime.

Just wondering if anyone else has experienced this?

 

[Bundu]

I wonder if the problem is not on your side - surely if the whole tower was affected there would be many people complaining?

 

[neo_]

I wonder if the problem is not on your side - surely if the whole tower was affected there would be many people complaining?

That's what I figured, but this can only be an area problem as my other modem with a separate sim does not work in the area, but works at home on the other side of the city.