Dear Customer,
Telkom introduces Telkom Mobile as the company’s leading mobile brand.
Telkom is thrilled to announce the launch of Telkom Mobile in support of the Telkom Group’s convergence strategy. Telkom is the country’s most powerful information and communication technology solutions provider, with the network that connects all networks across the country. The introduction of Telkom Mobile will enable the Company to more effectively leverage Telkom’s network infrastructure for your benefit.
8ta is a well-loved brand and will live on under a different guise. It will be repositioned as a product of Telkom Mobile and, later in the year, relaunched as an even more dynamic and nimble version of itself. Recently, 8ta committed itself to a five-year partnership with the PSL that will extend the 8ta-loving family to the football-loving community. New products will be introduced under the 8ta banner that will delight in their simplicity and offer great value. But we will tell you more about those exciting developments later.
So what does this change mean for you? Well, first of all, it means that you will benefit from the leading-edge technology that the Telkom Group provides. Our 3G mobile network is growing apace and is well placed to support new technologies as they are launched. In particular, both high voice and high data users will love the experience that our spectrum will provide.
Secondly, you will see more of the Telkom Mobile brand in our communication with you. Your bills will reflect the Telkom Mobile brand. Over time, our stores will be changed to Telkom Mobile, as will our advertising.
Best of all, the way you engage with us will remain the same. You will still experience the great customer service you have become accustomed to. You can reach our customer contact centre by phoning 081 180, or by visiting the web at
www.telkommobile.co.za to communicate in real time via live chat. Or, if you prefer, you can manage your account via one of the self-service platforms. Your contracts, as well as their terms and conditions, won’t change. And you can look forward to new products and services that will make your experience with us even greater.
We are very excited about the opportunity that Telkom Mobile presents, and we’re sure that you will love it as much as we do.
Kind regards,
Attila Vitai
Telkom Mobile CEO
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