Telkom no longer a ‘company who responds’

[ZA_medic]

AFAIK the website also requires a payment from 'companies who respond'

I agree that for small companies its a problem, but come on, I dont think telkom will have any problem paying the subscription fee! They would rather pay their idiot of a CEO millions than address the complaints of their customers?

 

[ernstn]

By creating an area where consumers can complain for FREE, yet companies have to PAY to respond to those complaints, HelloPeter is EXTORTING those businesses.

These consumers now use HelloPeter rather than the official channel (company's helpline/complaining to the relevant branch) that was created by the company to handle these complaints. These companies thus have to pay to respond to their customers' complaints on HP AS WELL as keeping their helpline going.

If HelloPeter actually offered the company something that they didn't already offer, then by all means, charge them for it. But all of those companies already have ways to deal with these issues, which is almost always what you need.

I do not know of many organisation's where the helpline is NOT a torture of holding on for what seems like hours, to be helped by a person that has no clue and then make false promises of getting somebody to contact you.

Inter alia, if the companies had a decent help/support line then organisations like HP may not be necessary.

 

[moabin]

By creating an area where consumers can complain for FREE, yet companies have to PAY to respond to those complaints, HelloPeter is EXTORTING those businesses.

These consumers now use HelloPeter rather than the official channel (company's helpline/complaining to the relevant branch) that was created by the company to handle these complaints. These companies thus have to pay to respond to their customers' complaints on HP AS WELL as keeping their helpline going.

If HelloPeter actually offered the company something that they didn't already offer, then by all means, charge them for it. But all of those companies already have ways to deal with these issues, which is almost always what you need.

HP has helped (i.e. get them to respond) me twice with Telkom. The third time I used it the company I complained to got my post removed from the website, with no resolution of my problem. When I email HP to find out why they deleted my post I got no reply. For that reason I will never recommend it to anyone.

 

[LCBXX]

Maybe because you own HelloPeter, Peter CH (Cheales)!!!

Thought I was the only one spotting his nic and making the connection...

 

[bekdik]

Telkom only provides single digit responses. The middle one extended to its fullest extent.

 

[Beta]

Hey Peter, you sound like a n0b mate. Thought I would let you know!

 

[Nab]

If the site wasn't such a scam the high number of hits could have made advertising viable while maintaining integrity. There are are such ethical issues with charging companies to defend their reputations, especially when the underpants gnome in charge asks for your vat number and other company details before he puts his finger on the sliding scale price system. The worst part is that Pete 'the chiseler' Cheales has done massive damage to the consumer protection front. Enjoy the downward spiral douchebag, hope you saved some of that fat cash you extorted.

 

[Byrd]

Peter Cheales, Cheater Deals?

Now I don't want no squeels from no Cheales unless he pays MyADSL first in order to respond. It will after all be a service that he hasn't got yet and should therefore pay for it.

 

[Mike_De_Lange]

What's wrong with that? Ebay makes sellers pay them upfront for listings
and then the seller has to hand over a cut of the sales to Ebay and Paypal.

Ebay is by choice. You pay to them in order to make money for yourself. That is the business model and logic!

Hellopeter extorts and blackmails people BY CHARGING THEM TO DEFEND THERE NAME. I'm sorry if you dont understand how wrong that is then you need to go back to school. Anyone can sign up on that ghey site and lodge a false complaint and then a company must fork out money? What BS!

As much as I hate telkom I hate HelloPeter even more! It's just unacceptable! I'm glad Telkom refused to pay him. BTW I dont use that site and its never affected me I just think its ethically wrong!

 

[Vlad_M]

Why is it extortion? You pay to post replies. If not then maybe the complainants should pay. HelloPeter is a good site, it works, its
usually the only means short of a lawyer of getting a company to listen to
its customers.

Please tell me, Cheales, that you didn't just take us all for morons and try to defend your pathetic blackmail business, thinking no-one is going to see through your nick? Problem with dim witted narcissists like you is that you WANT everyone to know who you are, and sometimes forget that not everyone is as stupid as you.

To the rest of the members:

The question of HP being an extortion scam was raised by myself and few other people from another SA forum. We posed these questions to Cheales on HP, where he promptly DELETED our complaints about HP, and DELETED our accounts on the site.

So much for being a free-speech, consumer champion.

The attempt to defend the HP site here, in third person is even more pathetic.

Kudos to Telkom for seeing through this racket.

Cheales, enjoy the ride while it lasts, I guarantee it won't be much longer.

 

[AirWolf]

I'm sure lots of people here saw through that nickname All this article proves is how twisted the HelloPeter business model is

 

[Byrd]

He deleted a complaint by me about his favourite new ISP - Afrihost a few weeks back.

His response - "Oh that's strange, try posting again".

 

[jetpacman]

I was going to make a post on HP at Telkom regarding the bandwidth issue. You see companies that respond usually try to resolve things so I was hoping to corner them especially on the local cap issue. I guess Telkom have taken the easy way out by just not responding.

I noticed that Telkom havent responded much to their complaints anyways. I was waiting to see some action before making my post.

In this case I stand with Peter Cheales and HP. Telkom have no excuse not to respond. They know that whoever does put their name to Telkom as the person responsible for PR will get a lot of complaints.

Also they cant very well have a presence on the site to resolve day to day issues like lines down or late technitians etc, when they wont be able to resolve the major issues like why we have to have local bandwidth reflect on our cap.... why we even have to have a cap at all...

How would they answer to the small issues and the big issues at the same time. Their public image would deteriote further because I can be sure there would be stupid answers for the bandwidth issues and why we are being milked, whereas they would be able to properly deal with the smaller issues. Telkom would ultimately develop a two faced image.

One thing to remember is that Telkom is well despised in the geek sector, but to average middle age people Telkom is just the phone company.

The kinds of people on HP dont seem like the geeks that hate telkom out there. The HP patrons seem more like those middle class who like to rant about every little injustice that comes their way. Imagine if Telkom developed a universal negative image that spread beyond the geek population then it could be even more disturbing for them. So rather they just stay non responders and play it safe...either that or they don't give a ****.

I am generalizing a lot here I know

 

[-toady-]

I was going to make a post on HP at Telkom regarding the bandwidth issue. You see companies that respond usually try to resolve things so I was hoping to corner them especially on the local cap issue. I guess Telkom have taken the easy way out by just not responding.

I noticed that Telkom havent responded much to their complaints anyways. I was waiting to see some action before making my post.

In this case I stand with Peter Cheales and HP. Telkom have no excuse not to respond. They know that whoever does put their name to Telkom as the person responsible for PR will get a lot of complaints.

Also they cant very well have a presence on the site to resolve day to day issues like lines down or late technitians etc, when they wont be able to resolve the major issues like why we have to have local bandwidth reflect on our cap.... why we even have to have a cap at all...

How would they answer to the small issues and the big issues at the same time. Their public image would deteriote further because I can be sure there would be stupid answers for the bandwidth issues and why we are being milked, whereas they would be able to properly deal with the smaller issues. Telkom would ultimately develop a two faced image.

One thing to remember is that Telkom is well despised in the geek sector, but to average middle age people Telkom is just the phone company.

The kinds of people on HP dont seem like the geeks that hate telkom out there. The HP patrons seem more like those middle class who like to rant about every little injustice that comes their way. Imagine if Telkom developed a universal negative image that spread beyond the geek population then it could be even more disturbing for them. So rather they just stay non responders and play it safe...either that or they don't give a ****.

I am generalizing a lot here I know

>One thing to remember is that Telkom is well despised in the geek sector, but to average middle age people Telkom is just the phone company.<

it is???!!!

>I am generalizing a lot here I know<

heheh indeed you are... I don't really think age is a factor in realising we are being screwed over...

 

[jetpacman]

>One thing to remember is that Telkom is well despised in the geek sector, but to average middle age people Telkom is just the phone company.<

it is???!!!

>I am generalizing a lot here I know<

heheh indeed you are... I don't really think age is a factor in realising we are being screwed over...

Age isnt a factor at all, but to the non techno savvy masses who dont even know what broadband is, Telkom isnt that bad.

In fact a lot of older people I have worked with have had no complaints about Telkom, because most of them don't use the internet for downloading as much as they can or P2P. For them its just banking, email, surfing ( news, weather, sports) online bookings etc. For them 1gig is more than enough.

Its only us bandwidth hungry generation who are frustrated with the issues we have... if you can see where I am going with this

To put it another way (roughly in marketing speak, and Im not an expert)

The, innovaters and early adopters (of internet and broadband) ie most of the users of this forum, tend to be the ones who are aware of and frustrated by the problem that Telkom is causing with the broadband issue.

The rest, ie the early majority, late majority and laggards just use the internet. They arent innovative and dynamic or as connected. They don't feel the frustration yet they account for a larger percentage of the population.

Why do you think Telkom increased the monthly analogue rental while reducing broadband just think about that. The revenues generated by increasing the analogue line rental by just 10 rand will more than offset the reduction in broadband prices. There are more masses out there who don't have the same passionate feelings that we have.

When Neotel materializes all of us will want to hop onto Neotel and Telkom will loose some business, but its the masses that Telkom need to stay in favour with to keep the money flowng and to possibly keep making money out of the analogue phone system.

 

[ic]

I know I'm obsessed with Telkodemonopolies, or rather I would like to be around to witness its burial [alive or dead], but everyone I speak to - geeks and non-geeks alike, hates and despises Telkodemonopolies, and the beast's own employees hate Telkodemonopolies as well.

Admitedly I don't speak to many people that own lots of Telkodemonopolies shares - or maybe they just don't want to admit it and they still hate Telkodemonopolies for very valid reasons related to lack of service and exorbitant pricing...