Telkom not taking payment that was paid 2 weeks ago

[Stillie]

Hi guys,

My friend made payment to telkom for his ADSL line 2 weeks ago, and telkom has cut them off now for non payment, called them and they saying they will reactivate when they receive payment. Is TelkomZA still around to be able to help with this issue?

Peace!

 

[Stillie]

OT: 8 more posts and i hit 2000

 

[Arthur]

Is start by phoning the Accounts Dept.

 

[Stillie]

Is start by phoning the Accounts Dept.

sorry i didnt specify that he already tried calling them

 

[DA-LION-619]

How did he make payment?
Also soft cut or hard cut?

 

[Stillie]

How did he make payment?
Also soft cut or hard cut?

EFT and Hard cut, zilch net at all. He only has the line with hellkom

 

[DA-LION-619]

EFT and Hard cut, zilch net at all. He only has the line with hellkom

So he had been on the soft cut before?
You'll also need to pay a reconnection fee.

 

[Ho3n3r]

https://www.facebook.com/TelkomZA/

 

[Stillie]

So he had been on the soft cut before?
You'll also need to pay a reconnection fee.

no, straight up hard cut, no landline no adsl nadda

 

[Stillie]

https://www.facebook.com/TelkomZA/

do they help on this page? and if they do is it worth even trying?

 

[Ho3n3r]

no, straight up hard cut, no landline no adsl nadda

Hard cut probably means physically cut, i.e. line disconnected at the exchange, whereas soft cut would be via their systems. How did you confirm that it was the former?

 

[DA-LION-619]

no, straight up hard cut, no landline no adsl nadda

Weird. Normally the soft cut means no outgoing calls but still can receive calls.

When he phoned Telkom did they mention a reconnection fee?

 

[Ho3n3r]

do they help on this page? and if they do is it worth even trying?

They don't seem to be eager to help anywhere, but since Charl was vacated from his TelkomZA post, this has been my most successful method of getting a reaction out of them.

 

[Stillie]

Hard cut probably means physically cut, i.e. line disconnected at the exchange, whereas soft cut would be via their systems. How did you confirm that it was the former?

ah! i understood that way wrong! i think it was automated on the system due to payment, dont think it was disconnected coz when he did try calling afrihost (his isp) it said the line has been disconnected

 

[Stillie]

They don't seem to be eager to help anywhere, but since Charl was vacated from his TelkomZA post, this has been my most successful method of getting a reaction out of them.

damn, Charl was an awesome contact to have for these people, he got sh*t done, and done quickly

 

[Cre8torzn]

This is my line we have been discussing. It is a soft cap cut off can't make calls but can receive them. When my wife made contact with the telkom accounts department they're response was when we get our money they will reactivate the line. No way of following up with proof to send that payment was actually made. They were not interested. No suggestions from Telkom that a reconnection fee would be applicable but knowing them it will probably apply anyway...

 

[Stillie]

This is my line we have been discussing. It is a soft cap cut off can't make calls but can receive them. When my wife made contact with the telkom accounts department they're response was when we get our money they will reactivate the line. No way of following up with proof to send that payment was actually made. They were not interested. No suggestions from Telkom that a reconnection fee would be applicable but knowing them it will probably apply anyway...

omg! didnt know u had an account u noob! u couldve just damn well made this post! lol #WastingMyTime

 

[MickZA]

damn, Charl was an awesome contact to have for these people, he got sh*t done, and done quickly

TelkomZA is still responding to PMs and sorting out technical problems but I don't think they handle billing queries, iirc Charl wasn't able to assist with them either.

 

[Stillie]

TelkomZA is still responding to PMs and sorting out technical problems but I don't think they handle billing queries, iirc Charl wasn't able to assist with them either.

ah man, that sux

OT: 2000 posts FTW! was waiting for a post to reply to haha!

 

[DA-LION-619]

This is my line we have been discussing. It is a soft cap cut off can't make calls but can receive them. When my wife made contact with the telkom accounts department they're response was when we get our money they will reactivate the line. No way of following up with proof to send that payment was actually made. They were not interested. No suggestions from Telkom that a reconnection fee would be applicable but knowing them it will probably apply anyway...

Right so I've never done this before via EFT.
Maybe wait for it to clear? Normally you'd pay in store, phone Telkom and give them the reference on the slip and everything would be sorted.

If you get hard cut you're definitely going to pay a reconnection fee.