TELKOM ripping me off on my Account

[renvilo]

So I need some advice. I have tried to sort out my Telkom bill and no luck. I have logged several Disputes but nothing happens. I've emailed @TelkomZA here and was promised someone will contact me. Nothing happened. I upgraded from my DSL Elite bundle (20mb) to their Home Uncapped product for R999. Initially my bill was split for services on 1 account and data on another. So they billed me for my DSL bundle AND the Home Uncapped product. I merged the account as per their request and still having issues AND still being charged for both as per my latest invoice. Attached is my bill for Aug/Sep/Oct.

How can I sort this out because I will not be paying the amount they claim I'm due. @Telkomza - Why can't you get a manager to phone me and just sort this out. Its not that complicated. I've done all the work for you on the attachments as well. I can't speak to the call center as they only log disputes and don't allow me to speak to someone more senior.

 

[animehero]

Looks very complicated to me. Good luck man

 

[renvilo]

Looks very complicated to me. Good luck man

It's simple. They should just look at my account. Remove EVERYTHING that says DSL Elite bundle or Telkom Anytime as this is the same as Home Uncapped. Then refund my account with those amounts. Now I'm being charged for 2 dsl products but they only providing 1

 

[ponder]

https://twitter.com/TelkomZA
https://www.facebook.com/TelkomZA/

 

[renvilo]

https://twitter.com/TelkomZA
https://www.facebook.com/TelkomZA/

I've done that NO one even get's back to me. Not even @TelkomZA care's to take this further

 

[ponder]

I've done that NO one even get's back to me. Not even @TelkomZA care's to take this further

What happens if you phone accounts and instruct themnto cancel those services and ask for a refund? Have you tried a telkom shop?

Lodged a dispute?

 

[renvilo]

What happens if you phone accounts and instruct themnto cancel those services and ask for a refund? Have you tried a telkom shop?

Lodged a dispute?

I have spoken to them and they don't know. I have logged several disputes and they are rejected without reasons being added. Useless service

 

[Gazbal]

Wierd! Always had good responses to billing disputes.... within the 3 days stipulated and normally very much in my favour. In fact, the only division of Telkom I miss now that I’ve left them. Does it not have anything to do with the modem bundle you signed up for?

 

[renvilo]

No, when I got the Home Uncapped they said that they are just migrating the remainder of my contract I asked if this can be sorted in a branch and they (call center) said they will just log a dispute as well.

 

[SYNERGY]

I have the same bloody issue. And no one can assist.

Any luck OP?

Found out what happened. The bloody consultant signed me up for the 20mbs uncapped and not the Home Unlimited option.

Waiting on the line to fight with Sales and pull up the recording.

 

[fishfly]

Cancel your line and block their debit order it'll get their attention ASAP

 

[renvilo]

@Synergy - No luck with them so far. I've logged ANOTHER dispute. Their FB, twitter and MyBB guys don't care to even push this to a more senior level to sort it out... @TelkomZA WTF??

 

[Anonymous™]

I have sent you both useful contacts there @renvilo and @SYNERGY.

 

[SYNERGY]

Thank you!

 

[SYNERGY]

The Telkom Rep on mybb has logged a dispute for me couple days ago

 

[renvilo]

@Anonymous - Tx, got your contacts. Will be spamming them a lot now

 

[k_l 0452]

Looks like a similar issue I experienced in April when I applied for 10Mbps Uncapped

1. I was initially on the Telkom Premium Bundle (10Mbps) for R699 and decided to switched to 10Mbps Uncapped for R799
2. Went into the Telkom Direct Shop and the sales consultant migrated me to the Uncapped as I told him I'd prefer paying R100 extra and move to uncapped (Telkom Premium 10mb was 50GB capped)
3. Got double billed for 2 months so I was confused and went physically into a Telkom store to sort things out
4. Ended up just getting my number entered into the machine and was told the Billing department will contact me back
5. Received a call 5 mins later, was told the billing department is closed for the day (went in at about 6pm) and was told to phone back tomorrow morning. I told her No, pls will Telkom phone ME tomorrow, not the other way around.
6. Got call the next morning, explained to the Billing department lady the same story (Point 1 + 2), told her that I see there is a double billing on my statement. She asked for the usual security questions, and then found out that the sales did migrate me up for the Unlimited Home 10Mbps LINE, BUT forgot the cancel the data SoftCap 50GB in my case. I told her if I'm on Uncapped, why would I need a SoftCap account for 50GB? That made sense, and she logged a refund + Ref number which will reflect on the next invoice month
7. I checked my statement next month, it was reflected as [Service Fees] with Credit.
8. Problem solved

 

[renvilo]

Lucky you.. Still fighting them

 

[SianD]

I have sent you both useful contacts there @renvilo and @SYNERGY.

@Anonymous Pleeeeeeze can you send me the details of your useful contacts too. Cancelled my line 8 months ago and they are still putting a debit order through for R455 every month - for a line I don't even have anymore!! Desperately need help please!

 

[SYNERGY]

I can confirm that Anonymous contacts have assisted me. They reduced my bill. Can't get feedback on what they did exactly thou.