TELKOM ripping me off on my Account

[SYNERGY]

@Anonymous Pleeeeeeze can you send me the details of your useful contacts too. Cancelled my line 8 months ago and they are still putting a debit order through for R455 every month - for a line I don't even have anymore!! Desperately need help please!

PM'd you.

 

[rwenzori]

Cancelled my line 8 months ago and they are still putting a debit order through for R455 every month - for a line I don't even have anymore!! Desperately need help please!

I recently had a lengthy battle trying to get a line cancelled. I ended up paying for 2 additional months, then a blasted interest bill a month after the supposedly final invoice. Apparently I had missed the Hotel California clause in their small-print:

You can check out any time you like,
But you can never leave.

 

[yebocan]

I recently had a lengthy battle trying to get a line cancelled. I ended up paying for 2 additional months, then a blasted interest bill a month after the supposedly final invoice. Apparently I had missed the Hotel California clause in their small-print:

You can check out any time you like,
But you can never leave.

You can check out any time you like,
But you can never leave.

:crylaugh:

 

[beesboertjie]

 

[emptybruwer]

I have sent you both useful contacts there @renvilo and @SYNERGY.

Could you also pm me that details. I am in desperate need of it... Kind regards ex telkom user

 

[rwenzori]

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[beesboertjie]

 

[phillyza]

I cancelled my line on 2 October. On 2 November it was switched off. Still received a full bill for November and now for December as well with no indication that it has been cancelled. Would one of you be so kind to share the useful contacts with me as well?

 

[initroot]

So I need some advice. I have tried to sort out my Telkom bill and no luck. I have logged several Disputes but nothing happens. I've emailed @TelkomZA here and was promised someone will contact me. Nothing happened. I upgraded from my DSL Elite bundle (20mb) to their Home Uncapped product for R999. Initially my bill was split for services on 1 account and data on another. So they billed me for my DSL bundle AND the Home Uncapped product. I merged the account as per their request and still having issues AND still being charged for both as per my latest invoice. Attached is my bill for Aug/Sep/Oct.

How can I sort this out because I will not be paying the amount they claim I'm due. @Telkomza - Why can't you get a manager to phone me and just sort this out. Its not that complicated. I've done all the work for you on the attachments as well. I can't speak to the call center as they only log disputes and don't allow me to speak to someone more senior.

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I'm in the exact same issue. Upgraded to their home uncapped. EXACT same issue. Now I can't even get them to send me a bill.