Telkom says My R7500 refund is approved, but wont pay up!

CryptoserA

Active Member
Joined
Jan 12, 2018
Messages
64
Hello

I got a phone on the contract from telkom 2 yrs ago. my credit wasn't good enough so they asked for a 50% deposit.
Contract ended in August.

I have a case open for refund of R7500 deposit.
After some (I mean A LOT) calling and escalation I manage to get a confirmation sms:
Your case has been resolved.


So, I called, and visited the store (which they said call the support) again
The final word is:
Refund is approved, case is in head office for sign off. we can not escalate!

It's been 30 days since my case was resolved.


//
I appreciate if anyone can provide a phone number to telkom offices, rather than the call center numbers.
 
  • Wow
Reactions: Yuu

CapoPlays

Senior Member
Joined
Jul 26, 2019
Messages
781
Going through similar case, i got my first refund took me 10 days total now im due another refund because of their incompetent systems and staff
 
Top