CryptoserA
Active Member
- Joined
- Jan 12, 2018
- Messages
- 64
Hello
I got a phone on the contract from telkom 2 yrs ago. my credit wasn't good enough so they asked for a 50% deposit.
Contract ended in August.
I have a case open for refund of R7500 deposit.
After some (I mean A LOT) calling and escalation I manage to get a confirmation sms:
Your case has been resolved.
So, I called, and visited the store (which they said call the support) again
The final word is:
Refund is approved, case is in head office for sign off. we can not escalate!
It's been 30 days since my case was resolved.
//
I appreciate if anyone can provide a phone number to telkom offices, rather than the call center numbers.
I got a phone on the contract from telkom 2 yrs ago. my credit wasn't good enough so they asked for a 50% deposit.
Contract ended in August.
I have a case open for refund of R7500 deposit.
After some (I mean A LOT) calling and escalation I manage to get a confirmation sms:
Your case has been resolved.
So, I called, and visited the store (which they said call the support) again
The final word is:
Refund is approved, case is in head office for sign off. we can not escalate!
It's been 30 days since my case was resolved.
//
I appreciate if anyone can provide a phone number to telkom offices, rather than the call center numbers.
