Sign up with GoogleI have tried and tried to get my issue resolved and cannot so I posting here my story
on the 26 March 2013 I went to telkom to go and apply for the Telkom data max 15 gig package for R249 a month on and month to month contract I went to telkom Westville Pavillion branch.
I signed up for the Telkom Data Max 15 gig package as seen on the following link. http://business.telkom.co.za/productrenderer/public/productcatalogue?pid=999000029242&cid=146 to my shock and horrar when I got my bill I was not on the Telkom Datamax product I was on Internet promo 5. I first phoned Telkom/8ta help line only to be given the run around and be told go back to the Telkom Shop. So I did on about the 3rd of April only to be told they acknowledge the mistake they sort it out for me. Well nothing happened so I put a message on Helopeter. http://hellopeter.com/telkom/complaints/telkom-gave-me-incorrect-contract-1058931
A lady from Telkom phoned me very apologetic and said we canceled you internet promo 5. she said all I need to do is go back to the Telkom shop and they issue a new contract. So I though cool I do so. Guess what when I arrived there they said the deal is expired they get re activated and give it me still. I left and a week later I went back to the telkom Guess what still no progress. But they said someone will call you Still nothing happened.
I went a week later again still nothing.
I went back 4 time still nothing
yesterday being the 6/5/2013 I got another bill from 8ta saying I owe them money. Will guess what I not paying till this problem is sorted out and how can I get a bill for something I have not had no contract no data no time. I quite prepared to pay for the time I did use before my contract was expired but I must get billed the right amount.
So Please can someone from Telkom sort my problem out and give me t.he contract I signed up for.
Telkom Pavalion you are useless but I will still go back to ask you nicely again for my contract.
by the way tyhe tel no in question in case someone from Telkom care is Ref :0815250167 and my name is James Baillie
on the 26 March 2013 I went to telkom to go and apply for the Telkom data max 15 gig package for R249 a month on and month to month contract I went to telkom Westville Pavillion branch.
I signed up for the Telkom Data Max 15 gig package as seen on the following link. http://business.telkom.co.za/productrenderer/public/productcatalogue?pid=999000029242&cid=146 to my shock and horrar when I got my bill I was not on the Telkom Datamax product I was on Internet promo 5. I first phoned Telkom/8ta help line only to be given the run around and be told go back to the Telkom Shop. So I did on about the 3rd of April only to be told they acknowledge the mistake they sort it out for me. Well nothing happened so I put a message on Helopeter. http://hellopeter.com/telkom/complaints/telkom-gave-me-incorrect-contract-1058931
A lady from Telkom phoned me very apologetic and said we canceled you internet promo 5. she said all I need to do is go back to the Telkom shop and they issue a new contract. So I though cool I do so. Guess what when I arrived there they said the deal is expired they get re activated and give it me still. I left and a week later I went back to the telkom Guess what still no progress. But they said someone will call you Still nothing happened.
I went a week later again still nothing.
I went back 4 time still nothing
yesterday being the 6/5/2013 I got another bill from 8ta saying I owe them money. Will guess what I not paying till this problem is sorted out and how can I get a bill for something I have not had no contract no data no time. I quite prepared to pay for the time I did use before my contract was expired but I must get billed the right amount.
So Please can someone from Telkom sort my problem out and give me t.he contract I signed up for.
Telkom Pavalion you are useless but I will still go back to ask you nicely again for my contract.
by the way tyhe tel no in question in case someone from Telkom care is Ref :0815250167 and my name is James Baillie
helped me speed up my ADSL activation