Telkom statistics ? rpm?

[Rizza]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Telkom currently has approximately 16 000 customers and according to research undertaken by Markinor existing customers scored 88% on overall satisfaction with the service. This directly contradicts the gist of the complaint from the MyADSL Forum of a sub standard service.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Alright, this isnt the first time telkom mentioned these type of statistics. I would like to know though, how exactly these statistics were established. Who exactly is Markinor ? As far as I can see they're a random market research company. And who hired them to do the research ? Must've been telkom right...?
Was ANYONE on myadsl in any way involved in this research ? Did anyone get calls asking about their satisfaction in regards to the ADSL service. Did anyone get stopped on the street, I mean if not a single person got approached in one way or another by Markinor's staff then how exactly did they work out this statistic ? Do they have some magical mathematical formula.....????

Forgive me if this matter has been dealt with / discussed before.
But if it hasn't shouldn't we maybe be pushing for an uninvolved third party to do market research as to what the real statistics are.
Meaning not hired by telkom ! I'm aware of the polls which have been online, and have voted. But I think telkom should go into more detail as to how these statistics were worked out and what they're relationship to Markinor is.


(Sorry its all a bit sloppy, in a rush but wanted to get this off my heart before I forget...)

 

[caroper]

Hi Rizza,

Yes it has been covered and several MyADSL users (Well 2 at least) did take part. Do a search, you will find some of the questions interesting.

Rereading your quote brings another issue to mind in that telkom remarks "This directly contradicts the gist of the complaint from the MyADSL Forum of a sub standard service."

Who sets the standard, Telkom or the majority of ADSL users worldwide?

Cheers
Chris

 

[armitage]

bulwark telkom quote their survey they did a while ago and after the results were released old stevey white said that it shows that all most were happy with the service and that the results cannot be contested or something but he wouldnt release the survey questions or the segment of the market tested. he probably got the surveyers to fone his mother at his house and just ask her the questions.
also the best service policy is utter crap come on what company can even think bout marketing a service like that......"eish ja miss die kar is nuut maar ons weet nie of hy altyd sal haarloop nie of as hy sal hardloop as daar karre naby hom is nie"[}]

Proud South african rip offs.

 

[Rizza]

Thnx guyz, shouldve really done a search in the first place.
Sorry rpm...
Still dont trust that survey though.