Sign up with Google<b>To understand the subject of this posting, you have to understand the background of the issue at hand:</b>
On 23 December 2003 my ADSL line stopped working. I could not determine what was happening, so I decided to try Telkom's services - not that I expect much at this time of the year.
My area had a reasonable thunderstorm the previous night, so I suspected a problem with the modem, but I could not test this.
I also need to explain that we have moved into a new house about 15 days prior to this event. Telkom was magnificent due to the fact that everything was installed on the day that we moved into the hew house - three telephone lines and one ADSL connection that was moved from Centurion.
Telkom explained to me that a technician will only be able to visit my house on 24 December as they were swa,ped with calls because of the storm that we had. This was acceptable to me, as who in any case is going to bother too much about the Internet at this stage.
On 24 December the technician arrived, but could not test my equipment properly as he was not issued with the correct ADSL modem to test my connection - I am using an Ethernet modem, and he had a USB modem, without his software. I explned that this is not good enough, as I need to do work after the 25, and the system must be working.
He also noticed the Telkom guys that re-installed my system, never connected the original lightning protection unit, it was completely bypassed. At this stage I informed him that I regard this as Telkom's responsibility to get fixed.
On 25 December 2003 he brought a range of ADSL modems and spend about 4 hours to get my system working again. He managed to find me a loan modem, until we could get my original modem replaced.
I will not mention his name, in case this will bring further troubles to this young man.
I visited the Menlyn Service Centre TWICE on instruction by the call centre to get the modem replaced. The first time they were off-line and not prepared to deal with my ADSL problems, the second time they said they do not replace Alcatel ADSL modems, and that the Telkom ADSL division must do it themselves.
Then I had a serious problem with my account. I was billed for my old ADSL LINE, Phone Lines, as well as my new ADSL LINE and Phone Lines. It took two months to get this resolved. They even had the cheeck to cut my ADSL Phone Line, even while it was fully paid up.
Oh - and by the way - when you move your ADSL line from one address to another, TELKOM INTERNET will delete your old profile, including User Name and Mailbox without notifiying you. So you loose everything. You have to try for days to figure out why nothing is working anymore.
During this account debacle, I requested that my modem be replaced as I deemed it Telkom's responsibility to have it replaced as the installation was done incorrectly.
Nothing obviously happened, and I had to continue working with an inferior Telkom ADSL modem that hanged at least every once every second day.
<b>
Now the real reason for this posting:</b>
On Sunday, March 7 2004, I received a very frantic call from the Telkom Technician that orginally went out of his way to help me get back online. He was threatened by his superiors with disciplinary action against him or even possible dismissal if he does not retrieve the modem immediately from me.
Now this is the way Telkom thanks its employees when they go that extra mile to help a customer!! This just shows you the pathetic mentality of this organisation.
The end of the story is that Telkom eventually refused to replace my modem as it was "out of warranty", and I bought a brilliant modem at less than half the price I paid Telkom originally.
I have also now discovered that their Bandwidth readings are in fact inaccurate as my new ADSL router records my bandwidth usage. This has become such an untasteful experience that I have instructed my lawyers to take this further.
I have decided to share this with the forum as Telkom is really an abusive organisation, not just towards its customers, but also towards its own employees.
Regards
Cobus
On 23 December 2003 my ADSL line stopped working. I could not determine what was happening, so I decided to try Telkom's services - not that I expect much at this time of the year.
My area had a reasonable thunderstorm the previous night, so I suspected a problem with the modem, but I could not test this.
I also need to explain that we have moved into a new house about 15 days prior to this event. Telkom was magnificent due to the fact that everything was installed on the day that we moved into the hew house - three telephone lines and one ADSL connection that was moved from Centurion.
Telkom explained to me that a technician will only be able to visit my house on 24 December as they were swa,ped with calls because of the storm that we had. This was acceptable to me, as who in any case is going to bother too much about the Internet at this stage.
On 24 December the technician arrived, but could not test my equipment properly as he was not issued with the correct ADSL modem to test my connection - I am using an Ethernet modem, and he had a USB modem, without his software. I explned that this is not good enough, as I need to do work after the 25, and the system must be working.
He also noticed the Telkom guys that re-installed my system, never connected the original lightning protection unit, it was completely bypassed. At this stage I informed him that I regard this as Telkom's responsibility to get fixed.
On 25 December 2003 he brought a range of ADSL modems and spend about 4 hours to get my system working again. He managed to find me a loan modem, until we could get my original modem replaced.
I will not mention his name, in case this will bring further troubles to this young man.
I visited the Menlyn Service Centre TWICE on instruction by the call centre to get the modem replaced. The first time they were off-line and not prepared to deal with my ADSL problems, the second time they said they do not replace Alcatel ADSL modems, and that the Telkom ADSL division must do it themselves.
Then I had a serious problem with my account. I was billed for my old ADSL LINE, Phone Lines, as well as my new ADSL LINE and Phone Lines. It took two months to get this resolved. They even had the cheeck to cut my ADSL Phone Line, even while it was fully paid up.
Oh - and by the way - when you move your ADSL line from one address to another, TELKOM INTERNET will delete your old profile, including User Name and Mailbox without notifiying you. So you loose everything. You have to try for days to figure out why nothing is working anymore.
During this account debacle, I requested that my modem be replaced as I deemed it Telkom's responsibility to have it replaced as the installation was done incorrectly.
Nothing obviously happened, and I had to continue working with an inferior Telkom ADSL modem that hanged at least every once every second day.
<b>
Now the real reason for this posting:</b>
On Sunday, March 7 2004, I received a very frantic call from the Telkom Technician that orginally went out of his way to help me get back online. He was threatened by his superiors with disciplinary action against him or even possible dismissal if he does not retrieve the modem immediately from me.
Now this is the way Telkom thanks its employees when they go that extra mile to help a customer!! This just shows you the pathetic mentality of this organisation.
The end of the story is that Telkom eventually refused to replace my modem as it was "out of warranty", and I bought a brilliant modem at less than half the price I paid Telkom originally.
I have also now discovered that their Bandwidth readings are in fact inaccurate as my new ADSL router records my bandwidth usage. This has become such an untasteful experience that I have instructed my lawyers to take this further.
I have decided to share this with the forum as Telkom is really an abusive organisation, not just towards its customers, but also towards its own employees.
Regards
Cobus
]. Seriously though, after the property rates increases which are coming up, I suggest you work on increasing your income...