Telkom throttles my facebook and instagram internet speed

[ThomasShili]

Ive got a contract with telkom where I received 2GB of social media data every month. After that social media data is finished I usually buy either 10GB data bundle for R499 or 20GB free me boost data bundle for R599. My problem is once the social media data is finished whatever data bundle I buy my internet speed for facebook and instagram is very slow. I dont know why telkom throttles my facebook and instagram speed. This started when they introduced this social media data. Ive told telkom about this problem about fives times, but they keep telling me my data is not throttled. Ive used telkom mobile for more than 2 years now and there wasnt any problem with the facebook/instagram speed until they introduced this social media data thing. The speed when im using the social media data is so fast and perfect but that data gets finished so quick, of which I also dont understand because that social media data is suppose to be for only bbm, viber and whatsapp and I only have whatsapp on my phone and I dont think it uses that much data. Does anyone have the same problem? Can anyone suggest any help?