Telkom Uncapped LTE Deal - My Trials So Far...

[Saba'a]

Telkom chat says sales must activate, they cant and it can take 72 hours. Eish.

 

[thehuman]

Telkom chat says sales must activate, they cant and it can take 72 hours. Eish.

tell them you want a email stating 7 day coolof will only start when sim activated

 

[Saba'a]

The antenna technicians came but we weren't able to affix it because the best reception is on my neighbour's roof. They told me the vertical antenna isn't included in the deal. I thought it was? They said only the rectangle antenna (is it called a paddle antenna?) is included. So they agreed they would come back with a short pole which allows me to put the antenna higher and keep it on my side of the sectional. At the moment, with the router only, I'm getting 15-20 Mbps with a measly upload of 0.20 Mbps.

There are 4 people in my complex with this deal. It's popular hey?

They should have had a pole if below post is correct

[quote name=&quot;Awesum&quot; post=16304218]I just received my package. <br />
I thought they would supply a pole for the antenna? I suppose I can attached it on top of my TV aerial pole which is mounted to my chimney?<br />
<br />
I did a quick test with another Telkom sim and I got 1 bar LTE signal. Speed test was just over 10Meg down and almost 1Mbps up. Thats already more than double what I had with ADSL.<br />
Now to wait for them to RICA the sim....[/QUOTE]<br />
<br />
<br />
The technicians bring a pole when they come do the installation

 

[Saba'a]

I tired it at several different locations and it works anywhere. I even used it in my car for a short trip.

Hope they didnt charge for roaming data ☺

 

[kianm]

Hope they didnt charge for roaming data ☺

The sim is not capable of roaming/working on Telkom's own 3G so I'm sure if it connects wherever it's because Telkom allowed it and will not charge extra

 

[Saba'a]

The sim is not capable of roaming/working on Telkom's own 3G so I'm sure if it connects wherever it's because Telkom allowed it and will not charge extra

Hope so. Would be great to use it on holidays.

 

[Saba'a]

Now on track it it says they only texted me on 23 at 16pm and received pod 00:06 last night.

What a load of ...

So now they will be within their timelines

From courierit:

"Good day Sir



I have just been advised by our scanning and varified with our IT departments. Due to our branches been affected by power outages, it has affected our servers causing our scanning systems to be very slow. This has also affected the servers connected to the Rica system as all our branches are inter-connected.



We apologise for the delay aswell as the inconvenience caused to You."

Did those who got theirs on Monday receive it via courierit? If so how do they explain some have been activated already. Load of ...

 

[Vaalboy]

So after 4 weeks of constant enquiries, the Telkom tech is here now so install the external. After some trial and error, gone from 3 bars to 4 and that is with line of sight @ 2.5km. Speeds remain the same - 25 before, 25 after even with 4 bars signal - what a waste of a month.

 

[Gatok]

has anyone tried to get this being just outside of the coverage?
i am 5.1 km away from the base station with line of sight.

 

[Vaalboy]

So after 4 weeks of constant enquiries, the Telkom tech is here now so install the external. After some trial and error, gone from 3 bars to 4 and that is with line of sight @ 2.5km. Speeds remain the same - 25 before, 25 after even with 4 bars signal - what a waste of a month.

Ok Techie done and dusted. Gone from 25 to 35 mps at 10:45. My thinking on this is I pay 1200 a month for 10 mbs uncapped ADSL. Now I pay half the cost for at least double the speed - so happiness!!!

Lets not think everyone is going to get the 80+ mbs speed. I have eventually made peace with this.

 

[thehuman]

55 mins @ 10213 sim still not activated 72 hours now

 

[DominionZA]

I have been at Telkom for 40 mins now and these clowns still can't find this package on their system.
Is there a specific number reference or something I can give them? I got to get out if here.

 

[Wasp_21]

I have been at Telkom for 40 mins now and these clowns still can't find this package on their system.
Is there a specific number reference or something I can give them? I got to get out if here.

Telkom stores aren't linked to this deal at all. Online sales, and then telephone hell for a month.

 

[DominionZA]

Telkom stores aren't linked to this deal at all. Online sales, and then telephone hell for a month.

Is there a non LTE-A (Std LTE) package then?

 

[JaseZA]

I emailed Courier IT my documents for scanning this morning, as they didn't take them when they delivered the package. I get a response saying that they've already scanned all my documents on Wednesday and I don't need to submit anything further!? I've asked for clarification on this, but it does seem that these guys don't all know that everything needs to be scanned through.... I've been dealing with the Durban branch by the way.

Hopefully he's right and Telkom can activate without my ID and proof of residence. I am an existing customer for both ADSL and Mobile. But it has been 2 days since scanned and I've got nothing but a terrible red light on my modem :/

 

[Wasp_21]

I emailed Courier IT my documents for scanning this morning, as they didn't take them when they delivered the package. I get a response saying that they've already scanned all my documents on Wednesday and I don't need to submit anything further!? I've asked for clarification on this, but it does seem that these guys don't all know that everything needs to be scanned through.... I've been dealing with the Durban branch by the way.

Hopefully he's right and Telkom can activate without my ID and proof of residence. I am an existing customer for both ADSL and Mobile. But it has been 2 days since scanned and I've got nothing but a terrible red light on my modem :/

Silly question, but have you restarted your router?

I only had proof of residence and no id and had mine activated in 48hrs. but I only knew when I restarted my router. I switched off, removed the sim, put it in and restarted, and light turned blue.

 

[Snyper564]

I emailed Courier IT my documents for scanning this morning, as they didn't take them when they delivered the package. I get a response saying that they've already scanned all my documents on Wednesday and I don't need to submit anything further!? I've asked for clarification on this, but it does seem that these guys don't all know that everything needs to be scanned through.... I've been dealing with the Durban branch by the way.

Hopefully he's right and Telkom can activate without my ID and proof of residence. I am an existing customer for both ADSL and Mobile. But it has been 2 days since scanned and I've got nothing but a terrible red light on my modem :/

Hi there, just be careful on this point. I also took out a contract three weeks prior and they refused to use my existing documentation even though it was in their system. They needed to use the scanned docs.

 

[JaseZA]

Silly question, but have you restarted your router?

I only had proof of residence and no id and had mine activated in 48hrs. but I only knew when I restarted my router. I switched off, removed the sim, put it in and restarted, and light turned blue.

Good question.. But I think I restart the thing every 10 minutes Well, at least when I'm at home.


Snyper564: Okay, good to know they won't use existing documentation, even though it is a bit irritating. I think I'll just have to keep pestering the courier company to scan my documents in, as well as my daily call to 10213!

 

[Snyper564]

Good question.. But I think I restart the thing every 10 minutes Well, at least when I'm at home.


Snyper564: Okay, good to know they won't use existing documentation, even though it is a bit irritating. I think I'll just have to keep pestering the courier company to scan my documents in, as well as my daily call to 10213!

NO! use the chat function on the website works like a bomb 8/10 times

 

[Saba'a]

has anyone tried to get this being just outside of the coverage?
i am 5.1 km away from the base station with line of sight.

There is a guy. He is happy with his speeds. Better than people in the coverage area ☺.