Telkom uncapped LTE throttling policy leaves users furious

They can completely change a product and it's "fine" yet when someone wants to cancel/query contract they have no luck.

Should just start offering 1Gbps uncapped and change to 10Gb capped after 6 months.
 
Lots of info missing here. Are these "subscribers" people who hit 180GB on day 7 of the month or on day 27, etc. If it is the former than I do not know why they are bitching since they are ruining it for those who are not raping the service, forcing Telkom to cater for the needs of the majority.
 
Can't say I am surprised @ all. It's to be expected really
 
Let people cancel then - waiting lists are long for this service and Telkom won't be out of pocket.

I am all for FUP as it affects everybody when some people go OTT.
 
lcbxx said:
Lots of info missing here. Are these "subscribers" people who hit 180GB on day 7 of the month or on day 27, etc. If it is the former than I do not know why they are bitching since they are ruining it for those who are not raping the service, forcing Telkom to cater for the needs of the majority.
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OK tell me if you promote streaming on your service and people starts to stream. Then when they stream too much you change your mind.

I've moved away from ADSL and P2P and streams everything through Netflix(4K), Showmax and Youtube(4K)

I've got A UHD(4K) TV and there isn't a lot of 4K content available out there. Now Telkom PROMOTE streaming on there web page, adverts etc. and MANY guys moved over and went the legal way. 4K uses 10+gb/hour of data and then there's the other TV's and tablets in the house that uses 1080P(3gb-5gb/hour). So 187GB in 7 days is nothing. All legal streaming.

There MUST be a legal argument against what Telkom is going at this stage, there AUP is vague with no defined limits.
 
Skyden72 said:
OK tell me if you promote streaming on your service and people starts to stream. Then when they stream too much you change your mind.

I've moved away from ADSL and P2P and streams everything through Netflix(4K), Showmax and Youtube(4K)

I've got A UHD(4K) TV and there isn't a lot of 4K content available out there. Now Telkom PROMOTE streaming on there web page, adverts etc. and MANY guys moved over and went the legal way. 4K uses 10+gb/hour of data and then there's the other TV's and tablets in the house that uses 1080P(3gb-5gb/hour). So 187GB in 7 days is nothing. All legal streaming.

There MUST be a legal argument against what Telkom is going at this stage, there AUP is vague with no defined limits.
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I very much agree. I am using about 350gb on streaming on my LTE-A and at the moment I am struggling to get anything above 3mbt/s. It has been as low as 1.5mbt/s. I have never run P2P or news sites over the link and I specifically cleared streaming with Telkom beforehand.

If the speeds does not improve, I will cancel, as you cannot advertise speeds of up to 100mbt and then give 1.5, which is slower than ADSL, regardless of the 24 month contract.
 
Skyden72 said:
OK tell me if you promote streaming on your service and people starts to stream. Then when they stream too much you change your mind.

I've moved away from ADSL and P2P and streams everything through Netflix(4K), Showmax and Youtube(4K)

I've got A UHD(4K) TV and there isn't a lot of 4K content available out there. Now Telkom PROMOTE streaming on there web page, adverts etc. and MANY guys moved over and went the legal way. 4K uses 10+gb/hour of data and then there's the other TV's and tablets in the house that uses 1080P(3gb-5gb/hour). So 187GB in 7 days is nothing. All legal streaming.

There MUST be a legal argument against what Telkom is going at this stage, there AUP is vague with no defined limits.
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The contracts signed allows for the provider to change the limits etc anytime. I recon some people went in with the intent to exploit the service as much they could whilst others simply ended up using lots of data as per your example. Both in combination resulted in the change of the AUP.

Everything considered it is still a heck of good deal even with 185GB-250GB throttling, especially for those who got in a R599!
 
On the bright side this could be good for >10MB VDSL/FTTH rollout in my area.

Beginning of this year there were plenty of LTE places available, checked just now and all slots are taken. Guess this proves that there's plenty of demand for H/S internet.
 
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Can some of the people finding themselves hamstrung by the new AUP post some screenies etc of what they are experiencing, together with some usage stats per protocol (if available)? Things like daily usage graphs or similar.
 
lcbxx said:
The contracts signed allows for the provider to change the limits etc anytime. I recon some people went in with the intent to exploit the service as much they could whilst others simply ended up using lots of data as per your example. Both in combination resulted in the change of the AUP.

Everything considered it is still a heck of good deal even with 185GB-250GB throttling, especially for those who got in a R599!
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It's not a good deal as I'm paying R799. I used to be on a 4mb/s business line with Afrihost where I used between 600 and 800 gb a month the illegal way. 250gb is nothing. I'll have to cancel my contract, pay the penalty and move back to illegal downloads again. Telkom doesn't want my business even if I try to be legal about it
 
I have done 126GB this month thus far with zero throttling. Did over 500GB last month with zero throttling. As soon as my CSGO ping spikes Telkom will be hearing from me.
 
Can't do the new thing...

For those uncapped LTE users who is now furious: You knew uncapped has an AUP (Acceptable Usage Policy) and most likely did not even read it properly, so why the long face Seabiscuit? :crylaugh: :crylaugh:
 
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