TelkomInternet not cancelling debit orders

[inso]

I have an ancient debit order still running against my bank account that my parents used, but which I've finally migrated them off onto a cheaper ISP. However, even after repeatedly confirming to a TelkomInternet "consultant" via email last month that I want the debit order stopped, I found on my bank statement that it still went off this month.

So, I called up their accounts department, where the lady immediately responded to my query with "oh, so you're another one of the debit orders that wasn't stopped." Later, she confirmed that there were a number of users that were experiencing problems with their debit orders.

So, all of you poor souls still on TI debit orders, check your bank statements!

 

[ebow3d]

Telkom is no exception here. Simple way to reap in some extra cash, force customers to pay by debit order. I remember struggling with Worldonline (now taken over by Mweb) for about a year. There are 'tricks' they can use to deduct money from your account for many months, knowing that you won't take them to court for a few hundred bucks. I've learned not to trust any business that insist on debit orders.

 

[MrG]

E-Mail to send to TelkomInternet when they debit you next month (Even using a nice templeate from the TelkomInternet Usage Tracker:

Dear TelkomInternet

According to our records your total usage as at [2006-10-1 00:00:01] has reached and exceeded the threshold for the overall service. You have withdrawn R249 from our accounts for a cancelled service specified.


Username : xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Uploaded : R97.50 (Money spent on phone calls correcting your errors)
Downloaded : R249.00
Combined Total : R346.50
Service threshold : R0.00



Reaching the threshold has resulted in us being able to use the username on your network of services until the 1st of next month.

Please note however that this is a month to month service and can be terminated at any point. This termination has taken place and TelkomInternet has already performed a debit on my account for a service cancelled.

Your actions have resulted in your transaction being added to my list of abusers and repeated behavior of this nature could result in an overall blacklisting of debit orders from TelkomInternet to my bank account.



Should you want to correct the case, you are most welcome to credit my account and e-mail me with your apolgies.


Warm regards
------

Yeah, I am currently really bored

 

[Equinox]

lol

 

[MrG]

lol

indeed I love the stuff I do when I am bored. Even if its lame

 

[Gunny]

Go to the bank and stop the debit. I always do this after I confirm that my contract or payment period is over. I never trust companies when they say your debit order is cancelled. It costs me like R10 to stop one from my bank thats alot less than having a debit "mistakenly" go through and spending 3 days on the phone trying to get your money back.

 

[inso]

Go to the bank and stop the debit. I always do this after I confirm that my contract or payment period is over. I never trust companies when they say your debit order is cancelled. It costs me like R10 to stop one from my bank thats alot less than having a debit "mistakenly" go through and spending 3 days on the phone trying to get your money back.

According to ABSA at least, there's nothing that they can / want to do about the matter: apparently they can't do anything about it until Telkom has removed the entry from their EDI magnetic tape. Other than the legal road, but considering how many months' subscription they've stolen now, that may be the only viable route

 

[.geek]

Debit order + Telkom = trouble. I'd avoid that at all costs.

 

[Gunny]

Go into the bank and stop it if you have proof that the contract/debit has been cancelled then Telkom cannot contest it.

 

[MrSmith]

Try Pamela in Telkom Internet accounts, she seems quite helpfull the other day.
012 311 3388 (her direct line I think)
Also try email:
idirect@telkomsa.net
adsl-escalation@telkomsa.net
or ask her for her direct email address.

 

[kaspaas]

Had such a problem with insurance.

Hand delivered a final notice to one of their branches and got a signed receipt threatening with criminal intentional defrauding if any further deductions were made and the refunds not made within 21 days.

As expected, they did ignore the warning.

Amazing how the service level improved when the SAPS paid them an investigative visit (happend the next morning). I had my refund (interest included) hand delivered at my home at around 20:00 the same night by a very sour chappie in a very expensive german car.

 

[Syndyre]

According to ABSA at least, there's nothing that they can / want to do about the matter: apparently they can't do anything about it until Telkom has removed the entry from their EDI magnetic tape. Other than the legal road, but considering how many months' subscription they've stolen now, that may be the only viable route

That's a bit useless considering its YOUR account and YOUR money. Surely once you remove authorisation they can no longer do it? Or does Telkom bank with ABSA?

 

[kaspaas]

According to ABSA at least, there's nothing that they can / want to do about the matter: apparently they can't do anything about it until Telkom has removed the entry from their EDI magnetic tape. Other than the legal road, but considering how many months' subscription they've stolen now, that may be the only viable route

Move your account to another bank. That will surely enable you to prevent Telkom from stealing more money.

 

[MaD]

If someone were to extract money from my account out of the agreed terms and contract conditions I would lay a case of fraud.

 

[The_Unbeliever]

Had such a problem with insurance.

Hand delivered a final notice to one of their branches and got a signed receipt threatening with criminal intentional defrauding if any further deductions were made and the refunds not made within 21 days.

As expected, they did ignore the warning.

Amazing how the service level improved when the SAPS paid them an investigative visit (happend the next morning). I had my refund (interest included) hand delivered at my home at around 20:00 the same night by a very sour chappie in a very expensive german car.

Nasty trick... love it...

If someone were to extract money from my account out of the agreed terms and contract conditions I would lay a case of fraud.

Me too... after all you let them know that the contract between you and them is null and void after a certain date, so any deductions after that date can be deemed as fraudulent as they don't have your permission to do so.

Except Telkom. With them I'll just close my account and move to another bank chop-chop. (Which I never needed to do because I always paid them cash... I don't trust them with my banking details... )