Telkom's new naked ADSL products are not available to existing customers

I.am.Sam

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Jun 14, 2011
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is existing customers those who have adsl or those who are customers but dont have adsl
 

TheChamp

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Feb 26, 2011
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is existing customers those who have adsl or those who are customers but dont have adsl
Badly written article, it simply means you cannot convert you existing service to Pure Connect, not that you are forbidden from getting it because you are an existing customer, so in short, the naked adsl is available to everybody, new and existing customers, if you are an existing customers you are going to have your old fixed line service and the new naked adsl, you can keep both for whatever reason or cancel the old service.
 

RandomGeek

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At the pace they are cancelling their copper infrastructure it won't be long then DSL would be no more
 

Dill

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May 6, 2012
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"Customers who migrate to Telkom’s DSL Unlimited Home Premium bundles will also qualify for the six-month promotional pricing."

I think this is also important. These call centre agents need to stop making up information and saying if we change to the premium the full price is applicable.
 

pouroverguy

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Feb 7, 2013
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Email I got today. Despise this company with every fiber of my being.

Dear Valued Customer,

Thank you for the cancellation request online, case was received,on Telkom side,

we are unable to cancel the landline as you have an ADSL with another ISP. Please request your ISP to

release the line after which you can request a cancellation with Telkom.

TelkomSA
 

ronz91

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Apr 15, 2014
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the agent at the store assured me that I could convert my current package to the naked with the promotional prices.
 

Dan C

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Nov 21, 2005
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Email I got today. Despise this company with every fiber of my being.

Dear Valued Customer,

Thank you for the cancellation request online, case was received,on Telkom side,

we are unable to cancel the landline as you have an ADSL with another ISP. Please request your ISP to

release the line after which you can request a cancellation with Telkom.

TelkomSA
Just cancel everything.. Then wait a year or so when it's actually canceled. Then apply again.
 

VinayN004

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May 21, 2020
Messages
8
"Customers who migrate to Telkom’s DSL Unlimited Home Premium bundles will also qualify for the six-month promotional pricing."

I think this is also important. These call centre agents need to stop making up information and saying if we change to the premium the full price is applicable.

Just spoke to an agent now. She said there's no promotional pricing for existing customers. :mad:
 

OmarSalie

Member
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May 6, 2017
Messages
28
I'm not going to try to jump through loopholes to pay less for a better product. I was one of the lucky ones who had no issues with them for 4 years. Telkom wins but I'm leaving as soon as I get the chance.
 

Fox1

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Mar 3, 2009
Messages
5,361
Telkom Agents are clueless. They are saying Covid19 discounts are available to new customers only. So I asked if Covid19 affects only new customers?
 

upup

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Jun 1, 2009
Messages
8,586
the agent at the store assured me that I could convert my current package to the naked with the promotional prices.
the agent needs training.
Or, you should have sign it just there.
 

upup

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Jun 1, 2009
Messages
8,586
I told the agent I want to lte, they look very fast and say my tower is full.
 

SAsoccerfan

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May 26, 2010
Messages
118
"cancelling their existing package and subscribing as a new customer"

Good luck with that. By the time they actually cancel your line, the promotion will be Over and you'll be frustrated after Calling them multiple times.

If you already have it, just keep it.
 

ronz91

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Apr 15, 2014
Messages
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the agent needs training.
Or, you should have sign it just there.
I would have except she insisted that the Lite bundle was worse than what I had in some way, so I said I would check on here for feedback.
 

elf_lord_ZC5

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Joined
Jan 3, 2010
Messages
10,412
They cannot, successfully upgrade me, from a 10mbps ADSL line, to a 20mbps VDSL line, in a few days short of a month. But they can accommodate new customers. EISH!!!

Yesterday I managed to get hold of someone on 10210, who seemed helpful, informed me that Telkom has 4 systems that need to be updated, for the upgrade to successfully take place. For some unknown reason the fourth and final system did not get the message, update or whatever. She sent an e-mail to who ever oversees that system an requested that the necessary "kicking" be done, so that my upgrade finally happens.

Still waiting patiently ... , not that I can do much more ...
 
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