Tell ICASA what you think about out-of-bundle usage and data expiry

Jamie McKane

MyBroadband Journalist
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Mar 2, 2016
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Tell ICASA what you think about out-of-bundle usage and data expiry

Ellipsis, a legal advisory that specialises in South African telecommunications, has partnered with MyBroadband to make a submission to the Independent Communications Authority of South Africa (ICASA) on behalf of consumers.

ICASA put out a call for feedback in December regarding the changes it made to regulations about bundle usage notifications, data rollover, data transfer, and how operators should handle out-of-bundle billing.
 

Thor

Honorary Master
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Jun 5, 2014
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41,455
Let's do this.

We need Paul so he can give us a template response to copy paste and flood them
 

DXL

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Aug 15, 2006
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1,304
Let's do this.

We need Paul so he can give us a template response to copy paste and flood them

That can be regarded as SPAM and if they see the same response they will not even bother noting it down.
 

DXL

Expert Member
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Aug 15, 2006
Messages
1,304
Thanks to Ellipsis and MyBB for this Template to send in feedback to ICASA.

This is a good way of helping get the message across for ordinary people.

Hope it gets done for all consumer feedback issues.
 

quovadis

Executive Member
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Sep 10, 2004
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5,566
That can be regarded as SPAM and if they see the same response they will not even bother noting it down.

Not spam and yes they have to note it regardless if it’s a canned response or not as long as it can be determined to be legitimately sent.
 

Ambassador

New Member
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Sep 26, 2016
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So all things in life that you purchased lasted forever. The food you buy, the cement bag you buy and half is used. There is alot of things in life that have expiry dates. If not used in time it will expire. But airtime should be exception?
 

Ambassador

New Member
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Sep 26, 2016
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A question should rather be raised about why calling a toll free number from your cell is not free. It bugs me that you have to call a call centre and then just before your querry is answered you are told, you only have pennies left for short call. Do i call tge call centre again?
 

Deandbn

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Aug 6, 2019
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So all things in life that you purchased lasted forever. The food you buy, the cement bag you buy and half is used. There is alot of things in life that have expiry dates. If not used in time it will expire. But airtime should be exception?
Data is not food and should not expire.
Cement does not expire, you use half and then still have the remaining portion to use until it is finished.

No, nothing I buy should last forever, it is finite and as I use it will eventually be finished.. Then I could buy some more and use that until it is finished.
This data I buy by quantity and no, it shouldn't expire for any reason.

And the same for fair usage uncapped or unlimited data that I buy by the month should be available during that month.
This data I buy access to for a finite time period, usually a month and so I would want access to it for the duration of the time period.

I hope this helps you understand better. The first type of data is quantity based, the other is time based.
 

access

Honorary Master
Joined
Mar 17, 2009
Messages
11,903
data should never expire.

out of bundle rates is old and out dated. rather change to a standard rate and a bundle rate.


allow clients to give away or sell their unused data to friends of family, if its a problem hosting the database entry of 0000 instead of 9999. <----!!???

reward users for buying bundles instead of punishing them for not buying bundles.


stop punishing clients for using a service that they pay for.
 

Spliffcat

Executive Member
Joined
Jun 4, 2013
Messages
5,951
Stealing and screwing the consumer with no Vaseline.
Nothing new from these shark sht providers.
ICASA pull your dicks out of the providers asses and do something.
Useless cadre's.
 

Swa

Honorary Master
Joined
May 4, 2012
Messages
27,550
It's ridiculous. The purpose of the regulations was so that data does not expire. Then they changed it to roll over so in another month it expires anyway and the regulations are effectively useless. Really missed the boat again. And I don't really understand the point of the survey. Most questions are around voice and SMS.
 
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