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chrisc
Honorary Master
- Joined
- Aug 14, 2008
- Messages
- 11,270
The other day the (landline) rang with a lady who said "Hello". Her voice was so soft and distorted that I had great difficulty in hearing what she was about
It turned out to be Outsurance who said one of their customers had told them that I needed insurance. Despite me saying "no" at least 10 times during the conversation, I see they accessed ITC and did a thorough enquiry
However, on phoning Mweb (quite loud but very distorted with a strange pitch); DSTV (very soft); Santam (could not hear at all, a loud buzz on the line); Nedbank (extremely soft) I must conclude that the equipment they are using to compress the voice or route the calls is making the voice quality unintelligible. If the phone rings and there is a faint tweeting in the background, I hang up
Capitec Bank are 100%, as are Woolworths, Bishops College, even Groote Schuur Hospital, the Western Cape Govt
I mentioned to Mweb that there was something the matter with their phones, as the voice was fading in and out. This made the person shout which made it worse
I know that Alcatel manage some call centre systems at Nedbank, so asked them about it. No-one has complained they said, so I suggested he call Nedbank and try. I called them back after 30 mins and he blamed it on Nedbank's staff, saying they needed training and that is not their job
It turned out to be Outsurance who said one of their customers had told them that I needed insurance. Despite me saying "no" at least 10 times during the conversation, I see they accessed ITC and did a thorough enquiry
However, on phoning Mweb (quite loud but very distorted with a strange pitch); DSTV (very soft); Santam (could not hear at all, a loud buzz on the line); Nedbank (extremely soft) I must conclude that the equipment they are using to compress the voice or route the calls is making the voice quality unintelligible. If the phone rings and there is a faint tweeting in the background, I hang up
Capitec Bank are 100%, as are Woolworths, Bishops College, even Groote Schuur Hospital, the Western Cape Govt
I mentioned to Mweb that there was something the matter with their phones, as the voice was fading in and out. This made the person shout which made it worse
I know that Alcatel manage some call centre systems at Nedbank, so asked them about it. No-one has complained they said, so I suggested he call Nedbank and try. I called them back after 30 mins and he blamed it on Nedbank's staff, saying they needed training and that is not their job
